职责Responsibilities:
· 通过高转化率和追加销售为酒店实现客房销售和收入最大化。
To maximize room sales and revenue for the hotel through a high conversion rate and upselling.
· 确保在任何时候都采取销售态度,并保持对酒店内所有销售机会的意识。
To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
· 与主要业务来源保持高水平的沟通,并在必要时向管理层提供反馈意见。
To maintain a high level of communication with major sources of business and advice the management of feedback where necessary.
· 就与业务有关的任何变化或趋势向管理层提出建议。
To advise the management of any changes or trends relating to business.
· 确保所有被拒绝的业务都记录在案,并说明拒绝的原因。
To ensure all refused business is recorded with reasons for refusal.
· 遵守公司所有的信用政策,确保所有的预期收入都能收到。
To adhere to all company credit policies to ensure that all revenue expected will be received.
· 坚持预先设定的可售房型和价格控制,并知道如何在Opera中修改。
To adhere to pre-set availability and rate controls and know how to revise in Opera.
· 确保高水平的酒店和当地的产品知识。
To ensure a high level of product knowledge of the hotel and local area.
· 根据预订流程维护和更新客史和市场数据。
To maintain and update guest history and marketing database as laid down in the reservations procedures.
· 确保提供始终如一的高水平对客服务。
To ensure a high level of customer service is consistently maintained.
· 确保Opera中的所有预订细节的准确性,并有足够的备份以供查看。
To ensure all reservation details in Opera are accurate with sufficient back up for reviewing.
· 确保工作区域始终保持干净整洁。
To ensure the working areas are clean and tidy at all times.
· 在任何需要的时候协助团队工作。
To assist Groups whenever necessary.
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