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岗位职责:
•Responsible for safe transfer of guests from all determined locations
负责将客人从所有指定地点安全送达
•Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
•Maintain good knowledge of the city routes locations and hotel facilities
熟知城市路线、地点和酒店设施
•Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
知晓航班时间,并按客人要求协助其处理和装载行李
•Maintain a high standard of personal hygiene and be well groomed and well dressed at all times
保持个人卫生, 随时保持个人形象和穿着整洁
•Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance
尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助
•Assist in valet parking when not assigned any duty
在没有工作任务时协助代客泊车
•Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
熟知酒店设施和服务情况,并以此向客人推销酒店
•Keep abreast of activities in your city which may affect driving times or routes and relay this to management
了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报
•Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护
•Performs other duties as may be assigned by the Chief Concierge
执行礼宾司可能分派的其它任务
职位资格和技能
Required Skills –技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
•A1/B1 Driver License.
拥有A1/B1有效驾驶执照。
Qualifications –学历
•High School-高中
Experience –经验
•1 year experience in guest service or as a driver. 1年宾客服务或司机的经验
Millennium & Copthorne Hotels Group is a dynamic, global hotel company, owns and operates more than 120 hotels in 19 countries, ranking it among the largest owned and managed hotel groups in the world. Millennium Hotels and Resorts comprises of distinct brands-Grand Millennium Hotels, Millennium Hotels, Copthorne Hotels, Studio M and Kingsgate Hotels and Resorts.千禧国敦酒店集团是一个富有活力的国际酒店集团,于英国伦敦上市,在全世界19个国家和地区持有、管理及运营超过120家酒店,拥有豪华千禧酒店、千禧酒店、国敦酒店、Studio M及君门酒店等主要酒店品牌。 Millennium Hotel Chengdu is located in Chengdu’s sophisticated, urbane district, surround by an extensive array of restaurants, clothing boutiques, recreation facilities and nearby the Zishan Road. Whether you need to access to the city’s premier shopping area, the new International Exhibition center or Chengdu Hi-Tech South Park, Millennium Hotel Chengdu offers the perfect location for both business and leisure travelers.成都新东方千禧大酒店坐落在成都高新区,位于神仙树片区的高档社区,咫尺之遥便是成都著名欧式风情街和紫杉路步行街。酒店周边不乏各种特色餐厅,流行服饰专卖店以及各类娱乐设施,生活配套非常齐全。无论是商务还是休闲,无论您是要去成都商业中心,新国际会展中心还是成都高新科技园,都非常便捷。 This hotel features 360 elegant rooms, with views towering above Shenxianshu Park. You will enjoy a top-ranking high speed internet video system, full set of advanced conference service facilities, fully equipped fitness center and in-door swimming pool with constant temperature. Furthermore, our guest may taste the worldwide delicacies here.酒店设有360间雅致的客房,凭窗尽享神仙树公园的秀丽风景;拥有一流的高速网络视频系统,全套最先进的会议服务设施,设备齐全的健身中心及室内恒温泳池。另外,宾客还可在此品尝到来自世界各地的珍馐美食。 Welcome, You are the Centre of Our World.欢迎您,您是我们世界的中心。 OUR VISION我们的远景Providing customers with the grand experiences away from home.为客人提供宾至如归的超凡体验 CORE VALUE核心价值1. GOLDEN RULES黄金规则I commit to respect others as I would want others to respect me.我承诺尊重他人正如期望别人尊重我一样 I commit to perform my duties with integrity and accountability at all times.我承诺在任何时刻对我的工作负责、守信并承担义务We commit to developing our associates to their fullest potential.我们承诺发掘出员工的最佳潜能 2. RELIABILITY值得信赖At every moment of truth you can count on us to deliver the grand experience.在每一个真实瞬间都会依靠我们给您带来超凡体验3. ATTITUDE态度Everything is possible with a can-do attitude.充满激情以“能做”的态度使每件事皆为可能4. NEW IDEAS新理念To be creative & innovative in providing solutions & exceptional experiences.我们应具有改革创新精神,以提供最佳方案和超凡体验5. DELIGHT OUR CUSTOMERS愉悦宾客We will ensure high loyalty through personalized services and finest facilities.作为一支团队,我们将通过提供个性化服务和顶级设施确保宾客的高度忠诚