工作职责:
1、统筹负责中餐厅、宴会厅、西餐厅的服务事务,保障各餐厅的服务标准。
2、参与策划大型宴会活动,为社区重大活动或庆典以及住户活动提供餐饮服务保障。
3、配合开展餐饮服务满意度调查,负责处理餐厅内住户投诉及意见反馈,汇总上报餐饮总监。
4、对各餐厅区域的物资设施进行日常管理,确保物资设施数量齐全,使用状态正常。
5、在公司整体制度框架下,组织制定、完善餐饮服务的相关制度、工作流程和作业指导书并落地实施;组织重要档案资料的填报、分析及归档。
6、制定餐厅经营预算,统计分析餐厅经营数据,达成经营目标。
7、负责餐饮服务团队管理和日常管理,培训指导部门员工,培养后备人才。
8、完成领导交办的其他工作。
岗位要求:
1、学历要求:大专及以上;
2、工作历练要求:3年及以上工作经验;
3、任职高端酒店餐厅或大型餐饮集团大堂经理等职务,具备丰富的餐厅服务经验,熟悉餐饮服务流程。
4、热情、真诚、耐心,有亲和力,具备基本礼仪规范。
Millennium & Copthorne Hotels Group is a dynamic, global hotel company, owns and operates more than 120 hotels in 19 countries, ranking it among the largest owned and managed hotel groups in the world. Millennium Hotels and Resorts comprises of distinct brands-Grand Millennium Hotels, Millennium Hotels, Copthorne Hotels, Studio M and Kingsgate Hotels and Resorts.千禧国敦酒店集团是一个富有活力的国际酒店集团,于英国伦敦上市,在全世界19个国家和地区持有、管理及运营超过120家酒店,拥有豪华千禧酒店、千禧酒店、国敦酒店、Studio M及君门酒店等主要酒店品牌。 Millennium Hotel Chengdu is located in Chengdu’s sophisticated, urbane district, surround by an extensive array of restaurants, clothing boutiques, recreation facilities and nearby the Zishan Road. Whether you need to access to the city’s premier shopping area, the new International Exhibition center or Chengdu Hi-Tech South Park, Millennium Hotel Chengdu offers the perfect location for both business and leisure travelers.成都新东方千禧大酒店坐落在成都高新区,位于神仙树片区的高档社区,咫尺之遥便是成都著名欧式风情街和紫杉路步行街。酒店周边不乏各种特色餐厅,流行服饰专卖店以及各类娱乐设施,生活配套非常齐全。无论是商务还是休闲,无论您是要去成都商业中心,新国际会展中心还是成都高新科技园,都非常便捷。 This hotel features 360 elegant rooms, with views towering above Shenxianshu Park. You will enjoy a top-ranking high speed internet video system, full set of advanced conference service facilities, fully equipped fitness center and in-door swimming pool with constant temperature. Furthermore, our guest may taste the worldwide delicacies here.酒店设有360间雅致的客房,凭窗尽享神仙树公园的秀丽风景;拥有一流的高速网络视频系统,全套最先进的会议服务设施,设备齐全的健身中心及室内恒温泳池。另外,宾客还可在此品尝到来自世界各地的珍馐美食。 Welcome, You are the Centre of Our World.欢迎您,您是我们世界的中心。 OUR VISION我们的远景Providing customers with the grand experiences away from home.为客人提供宾至如归的超凡体验 CORE VALUE核心价值1. GOLDEN RULES黄金规则I commit to respect others as I would want others to respect me.我承诺尊重他人正如期望别人尊重我一样 I commit to perform my duties with integrity and accountability at all times.我承诺在任何时刻对我的工作负责、守信并承担义务We commit to developing our associates to their fullest potential.我们承诺发掘出员工的最佳潜能 2. RELIABILITY值得信赖At every moment of truth you can count on us to deliver the grand experience.在每一个真实瞬间都会依靠我们给您带来超凡体验3. ATTITUDE态度Everything is possible with a can-do attitude.充满激情以“能做”的态度使每件事皆为可能4. NEW IDEAS新理念To be creative & innovative in providing solutions & exceptional experiences.我们应具有改革创新精神,以提供最佳方案和超凡体验5. DELIGHT OUR CUSTOMERS愉悦宾客We will ensure high loyalty through personalized services and finest facilities.作为一支团队,我们将通过提供个性化服务和顶级设施确保宾客的高度忠诚