• 五险一金
• 提供食宿
• 带薪年假
• 管理规范
• 技能培训
• 岗位晋升
• 年度旅游
• 员工生日礼物
• 节日礼物
• 丰厚的年终奖

Duties And Responsibilities 职责和任务:
1.To provide our guests
 with F&B products and service in the most efficient, friendly and 
helpful manner according to the standards set by the F&B Department.
为客人提供餐饮产品，使用高效的，友好的，有帮助的服务行为。根据餐饮部门所规定的标准。
2.Ensure complete guest satisfaction as top priority at all times.
确保把让客人满意放在首位。
3.Report to work punctually in accordance with the roster, dressed in appropriate uniform and with impeccable grooming which complies with the Hotel’s policy and procedures.
根据排班表按时到岗，根据酒店的制度和规定穿着合体整洁的制服。
4.Understand fully all emergency evacuation procedures.
完全了解所有紧急疏散程序。
5.Attend outlet briefings and training sessions.
积极参加部门例会和培训。
6.Maintain a consistent standard of conduct that is courteous and loyal to both guests and fellow Associates throughout the Hotel.
坚持始终如一的行为标准，对客人，酒店同事有礼貌和忠诚。
7.Assist in preparation of outlet for service periods, i.e. be familiar with opening procedures.
为服务做好准备工作，例如：熟悉营业前的准备程序。
8.Adhere to the standards and sequence of service within the outlet.
严格实施酒店的标准和服务的流程。
9.During service, maintain cleanliness and appearance of immediate work area, including tables, stations, bar area, back-of-house preparation areas etc. Maintain standard of cleanliness of all items of operating equipment within these areas.
在服务过程中，保持整洁并展现一个快速的工作区域，包括桌子，服务台，酒吧，准备区域，例如：保持一个整洁的标准包括所有在这个区域运作的所有仪器。
10.Adhere to timing standards for greeting guests, taking orders and delivering food and drinks.
了解有关问候客人，点单，服务食品和饮料的时间标准。
11.Be familiar with all current menus and beverage lists and engages in active up-selling. Be aware of promotions, daily specials and/or out of stock items and advise guests as and when appropriate.
熟悉菜单和酒单并进行主动推销，了解特色推广，每日特点，缺货物品并给客人合理的建议。
12.Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.
询问客人的满意程度，无论客人投诉或提出的问题大与小都要向主管汇报。
Ensure all payments are handled correctly and that all transactions are properly recorded according to Hotel policy and procedures.
确保所有的结账和交易都是按照饭店的制度和程序。
13.Supervise colleagues (Captains) and subordinates (Waiters/ress) to ensure the efficient operation of the outlet. Ensure that staff are operating according to their job description.
指导同事（领班）和下级（男服务员，女服务员）保证能胜任地进行工作在酒店。并保证员工按照岗位职责描述来进行工作。
14.Develop a positive suggestive selling technique.
发现一个正确的建议性的销售技巧。
15.Maintain a high level of communication with guests, supervisors, colleagues and subordinates.
保持一个高质量的交谈与客人，主管，同事和下级。
16.Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the hotel if necessary.
考虑到酒店实际运作问题，每位员工都要具备被分配到其他岗位和部门的能力和意识。

Job Specification 工作要求：
1.Senior High School and above 高中以上学历         
2.Minimum of 2 years working experience in F&B industry 2年以上相关工作经验
3.Similar position held with previous employer 原工作单位有相同的职位
4.Suggestive Selling 销售建议
5.Time Management 时间管理
6.Service Leadership 领导技巧培训 
7.Speaks, reads and writes English 说、读、写英语

杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2021 Tripadvisor – Tripadvisor Travelers’ Choice2021猫途鹰 – 旅行者之选2021 Platinum Traveller Annual Award – Quality Service Hotel2021环旅行 – 年度服务酒店2021 The 10th Aunual China Hotel Awards – Best Wedding Hotel2021第十届CHA中国酒店大奖 – 年度最佳婚礼酒店2021 City Travel Hotel Awards – The Wedding Venue Hotel Award of The Year2021《 旅 • 程 》  – 年度婚宴奖2021 Fashion List Awards – Preferred Resorts2021酒店风尚榜 ¬¬– 优选度假酒店2021 The China Mag 8T Awards –The Best Luxury Hotel2021第八届中国誌大奖 – 最佳奢华酒店 2021 Trip.com Gourmet –Gold medel Restaurant – Sawasdee2021携程美食林  – 金牌餐厅 – 萨瓦迪泰餐厅