手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
欢迎来到最佳东方,在此注册得到职位推荐,了解已申请职位的最新动态,关注你感兴趣的公司。 立即注册
我的最佳东方| 找工作| 找企业| 投递箱| 增值服务
泰餐厅主管 Thai Restaurant Supervisor
3.6千-4千
投递简历
发布于 02-10
泰餐厅主管 Thai Restaurant Supervisor
3.6千-4千
杭州 | 3年以上 | 大专 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

Duties And Responsibilities 职责和任务:

1.To oversee the smooth running of the outlet ensuring we provide our guests with F&B products and service in the most efficient, friendly and helpful manner according to the standards set by the F&B Department.

根据餐饮部门所规定的标准,维持本部门的正常运行,使用高效的,友好的,有帮助的服务行为。

2.Share recommendations and guest comments to Manager/Senior Supervisor to reflect current customer profile.

与厨师和经理/副经理共同分析客人的评论和建议以了解顾客最近的整体情况。

3.Monitor all food and beverage served to ensure quality standards are maintained.

查看所有的食品和饮料符合了质量的标准。

4.Handle guest complaints in a mature manner with the aim of satisfying the guest whilst they are still within the outlet. Notify Manager/Senior Supervisor of all serious complaints.

在营业结束前处理电话和书面投诉保证客人满意保证日后改善,并把重要投诉报告副经理、经理。

5.For conferring daily with captains and staff on any operational problems. Conducting inspection tours of the operation to ensure proper cleanliness, manning and mise- en- place for daily business.

与领班和员工交流协商每日的运作问题。在每日营业期间视察运作的场地确保卫生、人事安排以及摆放等。

6.Must maintain effective discipline over the department, ensuring that all Departmental rules and regulations are adhered to. And that all grooming and hygiene standards are maintained. 维持部门内有效的纪律,确保遵循所有部门的规章制度,仪容仪表和卫生标准。

7.To assign and delegate responsibilities and authority for the operation areas within the department to the Captains. Developing the position within a suitable time frame (to be discussed) so that they may be able to carry out the duties and responsibilities of the Supervisor

为领班分配和委派部门内操作区域的责任和职责。在适当的时间周期内发展有潜力的员工,以便他们能够执行餐厅/大堂酒吧主管的责任和职责。

8.To be aware of trends, practices and new products available or current in the industry, by means of monthly competitor evaluations, industry analysis and trade literature.

通过每月评估竞争对手,行业分析和贸易文学注意发展趋势、实操、可用的新产品和行业内的近况。

9.To ensure that all service and quality standards are maintained as per the operating policy of the outlet and requirements as set by the Hotel, and to correct whenever required.

确保根据酒店的要求和餐厅的操作制度提供高质量的服务,并在有必要时纠正。

10.Assist manager/senior supervisor to ensure the safety of all equipment held within the restaurant, ensuring that all equipment is properly handled, cleaned and stored at all times. Correcting any areas which are in need of attention, so that all compliance with established polices is carried out.

协助经理/副经理安全的操作餐厅内的所有设备,确保时刻适当的操作、清洁和储存。改进需要注意的区域,以遵循现有的制度。

11.Assist manager/senior supervisor to ensure that Potential breakages are avoided and that staff are aware of the Departmental breakage procedure. And that full compliance is received with regards to minimizing breakage.

协助经理/副经理避免潜在的损坏,确保所有的员工注意部门的损坏程序并完全遵循以将损坏降到最低程度。

12.Assist Manager/Senior Supervisor to develop and produce new menus and beverage lists to maintain competitiveness and market share and to anticipate or react to changes in the market place.

发展和制造新的菜单和酒单来保持市场竞争中的分享并展示市场地位的变化。

13.To actively participate in the set up and running of any promotion held in the outlet, including planning and implementation of such promotions.

积极的参加餐厅组织的布置和运作促销活动,包括这种促销活动的计划和执行。

14.Be familiar with all current menus and beverage lists in F&B department and engage in and promote active upselling. Be aware of any promotions, daily specials and/or out of stock items and advise subordinates and guests as and when appropriate.

熟悉菜单和酒单并进行高档位推销,知道推广,每日特点,缺货物品并劝告客人。

15.Assist manager to supervise the personal development of captains and ranking file levels of associates within the outlet operations to include induction, training, coaching, counselling and regular appraisals of these associates.

计划和管理发展领班和员工包括归纳、训练、教导、劝导和发展。

16.Assist manager/senior supervisor with appraising performance of subordinates every 6 months and recommends appropriate action basing on results of rating.

每六个月对下属员工进行业绩评估,并基于评估结果提出相应措施。

17.Assist manager/senior supervisor with identifying training needs of subordinates of personnel within his/her section.

协助经理/副经理其部门中的员工是否有必要进行岗位培训。

18.Ensure a consistent standard of conduct that is courteous and loyal to both guests and fellow Associates throughout the Hotel.

坚持始终如一的行为标准,对客人,酒店同事有礼貌和忠诚。

19.Advise Outlet Manager and Assistant Outlet Manager of any damage, spillage or breakage. Complete requisitions and maintenance work orders to fix damages /breakages.

提醒执行经理,副执行经理任何的损失,过期,损坏,填写需要修理表格来修理损失,损坏。

20.Authorize voids ensuring void systems and records are correctly maintained.

处理更正时确保更正系统保持正确的记录。


Job Specification 工作要求:

1.College graduate, preferably in Hotel and Restaurant Manager or equivalent in experience 大学学历,相关酒店经理工作或由相关经历

2.At least 3 years’ experience in Western restaurant, at least 1 year in supervisor capacity

至少3年西餐厅工作经验,至少1年管理工作经验

3.Personable, with verbal facility and fine department

亲和力,说服力

4.Personable and aggressive with good salesmanship

仪表端庄,进取心,销售能力强

5.Service-oriented, keen attention to fine details

良好的服务能力,注重细节

6.Position requires knowledge of the hotel’s facilities, layout and service standards

酒店器材的使用,摆设和服务标准有很深的了解

7.Good in public and human relations 良好的人际关系

8.Service Leadership 领导能力

9.Face to Face Appraisal Program 评估知识

10.Speaks, reads and writes English 说、读、写英语


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
杭州市下城区凤起路555号
点击查看地图
职位联系人
Emily Shen
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔,坐看断桥残雪、宝石流霞,毗邻浙江省政府,离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店,您可体验到舒适与豪华,尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台,诚挚欢迎您的加入!Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌,一个家庭,一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2020 Traveller Review Awards--Booking.com2020宾客好评住宿奖--缤客网 2019 The Service Hotel Award of the Year--City Travel2019年度服务酒店奖--旅·诚 2019 The Best Wedding Hotel Award of the Year--Hotel Discovery2019年度最佳婚宴酒店奖--风尚酒店2019 Top Hotel Ranking in Hangzhou --TripAdvisor2019杭州地区排名首位酒店 --猫途鹰
杭州市下城区凤起路555号