• 五险一金
• 提供食宿
• 带薪年假
• 管理规范
• 技能培训
• 岗位晋升
• 年度旅游
• 员工生日礼物
• 节日礼物
• 丰厚的年终奖

Duties And Responsibilities 职责和任务
1. Check the shift handover record, understand the handover matters of the previous shift, and be responsible for handling them.
查看交班记录，了解上一班的移交事项，并负责处理。
2. Be familiar with the booking materials and know about the guests, especially the names of the VIP and regular guests who will call soon, and know about all the activities of the hotel.
熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动。
3. Be familiar with the hotel's policies related to room sales, promote the rooms to the guests in the hotel, and strive for the best economic benefits.
熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
4. Proficient in various professional businesses and skills of the front desk, and do a good job in customer service.
熟练总台各项专业业务和技能，搞好对客服务。
5. Master the information in the store and provide accurate inquiry service.
熟练掌握店内信息，提供准确的问讯服务。
6. Handle check-in procedures for guests staying in the hotel.
负责为下榻酒店的宾客办理入住登记手续。
7. Be responsible for the management and distribution of room keys and strictly abide by the verification system.
负责客房钥匙的管理和发放工作并严格遵守验证制度。
8. Make relevant statements to provide accurate reception information for other departments.
制作有关报表，为其它部门提供准确的接待信息。

Job Specification 工作要求
1. College degree or above, good English.
大专以上文化程度，英语良好。
2. Open minded, flexible, down-to-earth, with a strong sense of service and responsibility.
性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。
3. Be familiar with all guest policies, facilities, equipment and service types of the hotel, as well as the working degree and specifications of the reception desk.
通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2021 Tripadvisor – Tripadvisor Travelers’ Choice2021猫途鹰 – 旅行者之选2021 Platinum Traveller Annual Award – Quality Service Hotel2021环旅行 – 年度服务酒店2021 The 10th Aunual China Hotel Awards – Best Wedding Hotel2021第十届CHA中国酒店大奖 – 年度最佳婚礼酒店2021 City Travel Hotel Awards – The Wedding Venue Hotel Award of The Year2021《 旅 • 程 》  – 年度婚宴奖2021 Fashion List Awards – Preferred Resorts2021酒店风尚榜 ¬¬– 优选度假酒店2021 The China Mag 8T Awards –The Best Luxury Hotel2021第八届中国誌大奖 – 最佳奢华酒店 2021 Trip.com Gourmet –Gold medel Restaurant – Sawasdee2021携程美食林  – 金牌餐厅 – 萨瓦迪泰餐厅