招聘总机主管_杭州温德姆至尊豪廷大酒店招聘信息-最佳东方

BASIC FUNCTION基本职责

Ensures that the department handles the hotel communication system and guest communication politely and efficiently.

确保本部门礼貌高效的处理酒店及对客通讯系统。

Handles incoming/outgoing calls courteously and promptly and performs to the standards established by Plaza Royale Hotels。

礼貌高效的处理酒店内外电话，执行豪廷酒店标准。

DUTIES AND RESPONSIBILITIES 职责和义务

1.Maintains high standard among staff regarding courtesy, politeness and efficiency.

保持员工礼貌高效的服务标准

2.Assists in solving guest problems and concerns and exceeds customer expectations.

帮助解决客人问题和需要关注的事情,提供超越客人期望的服务

3.Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

开发和实施处理电话、传真、租赁设备、租赁电话线和其他通讯服务的程序。

4.Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

就通讯服务和接线员和技术人员的投诉进行调查，并采取适当的措施。

5.Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

管理和监督所有设备、软件、硬件的营运和保证所有的部件都正常安装和运作。

6.Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

监督语音留言/电话的营运以及维护系统运作报告的日记录。

7.Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

监督和报告软件故障给供应商，同酒店系统经理协调内部问题。

8.Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

维护适当的电话程序记录，维护房间状况记录达到品牌最低标准。

9.Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

维护程控交换机数据库系统和正常的服务，控制酒店所有的电话机达到优质服务。

10.Co-ordinate the reservations of meeting rooms

协助预定会议室。

11.Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings

提供给客人需要的信息如：交通、旅游、餐厅，必要时帮助客人预定。

12.Updates guest needs and requests to guest profile.

将客人需求更新至客史记录

13.Carry out other tasks as directed by your supervisors.

完成你上级交代的其它任务。

JOB SPECIFICATION工作要求

1.College graduate

大学专科毕业

2.Good computer skills.

熟悉电脑技巧

3.At least 2 years’ experience in a hotel of international standard

至少2年以上在国际标准酒店工作经验

4.Verbal and written facility

口头表达和书面表达能力良好

杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效 2021 Tripadvisor – Tripadvisor Travelers’ Choice2021猫途鹰 – 旅行者之选2021 Platinum Traveller Annual Award – Quality Service Hotel2021环旅行 – 年度服务酒店2021 The 10th Aunual China Hotel Awards – Best Wedding Hotel2021第十届CHA中国酒店大奖 – 年度最佳婚礼酒店2021 City Travel Hotel Awards – The Wedding Venue Hotel Award of The Year2021《旅 • 程》 – 年度婚宴奖2021 Fashion List Awards – Preferred Resorts2021酒店风尚榜 ¬¬– 优选度假酒店2021 The China Mag 8T Awards –The Best Luxury Hotel2021第八届中国誌大奖 – 最佳奢华酒店 2021 Trip.com Gourmet –Gold medel Restaurant – Sawasdee2021携程美食林 – 金牌餐厅 – 萨瓦迪泰餐厅