Basic Function 基本职责:
1.Report to work punctually in accordance with duty roster, dressed in appropriate uniform and with impeccable grooming, which complies with the Hotel’s policy and procedures.
2.Attend outlet briefings and training sessions.
3.At all times, ensure complete guest satisfaction as top priority.
4.Maintain a consistent standard of conduct that is courteous and loyal to both guests and fellow Associates throughout the Hotel.
5.Maintain a high standard of hygiene and cleanliness with regard to safety at all times.
6.Adhere to the standards and sequence of service within the outlet.
7.Check guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.
8.Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the hotel if necessary.
杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效 2020 Traveller Review Awards--Booking.com2020宾客好评住宿奖--缤客网 2019 The Service Hotel Award of the Year--City Travel2019年度服务酒店奖--旅·诚 2019 The Best Wedding Hotel Award of the Year--Hotel Discovery2019年度最佳婚宴酒店奖--风尚酒店2019 Top Hotel Ranking in Hangzhou --TripAdvisor2019杭州地区排名首位酒店 --猫途鹰