Basic Function 基本职责:
1.Under the direct supervision of Chief Concierge, the Concierge provides assistance to guests in terms of concierge, luggage, valet, airport /train station and door services.
2.The position is responsible for providing complete and accurate information in response to internal and external queries and assists in creating a favorable public image as part of the service.
3.Inspects the Concierge area and nearby lobby area, ensuring that the cleanliness and orderliness are up to standard.
4.Closely coordinates with The Royale Touch in message handling and delivery, ensuring appropriate tracers / records are updated.
5.Provides guests with needed information and assistance on a wide variety of topics and services, which may include but is not limited to the following:
6.Openly coordinates with other departments to ensure customer needs are attended to.
7.Maintains open lines of communication with other departments to ensure smooth handovers at all times.
8.Familiar with hotel policies, procedures, services and promotions.
9.Ensures that all associates are aware of Lost and Found procedures, at all times.
10.Possesses full knowledge of emergency procedures
11.Ensures that all associates are aware of emergency procedures at all times.
12.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效 2020 Traveller Review Awards--Booking.com2020宾客好评住宿奖--缤客网 2019 The Service Hotel Award of the Year--City Travel2019年度服务酒店奖--旅·诚 2019 The Best Wedding Hotel Award of the Year--Hotel Discovery2019年度最佳婚宴酒店奖--风尚酒店2019 Top Hotel Ranking in Hangzhou --TripAdvisor2019杭州地区排名首位酒店 --猫途鹰