行李员|礼宾员 Bellboy
2.8千-3千
停止招聘
发布于 2020-10-26
行李员|礼宾员 Bellboy
2.8千-3千
杭州 | 经验不限 | 学历不限 | 招3人
停止招聘
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职位福利
职位描述

Basic Function 基本职责:

1.Under the direct supervision of Chief Concierge, the Concierge provides assistance to guests in terms of concierge, luggage, valet, airport /train station and door services.

在礼宾主管的管理下,礼宾员提供帮助客人收送行李,代客泊车,送车送机及拉门服务。

2.The position is responsible for providing complete and accurate information in response to internal and external queries and assists in creating a favorable public image as part of the service.

对酒店内外的问询负责提供全面准确的信息,协助建立良好的服务形象。

3.Inspects the Concierge area and nearby lobby area, ensuring that the cleanliness and orderliness are up to standard.

检查大堂礼宾台区域,确保卫生整洁有序,符合规范。 

4.Closely coordinates with The Royale Touch in message handling and delivery, ensuring appropriate tracers / records are updated.

与服务中心密切协作,处理递送留言确保跟踪报表和记录及时更新。

5.Provides guests with needed information and assistance on a wide variety of topics and services, which may include but is not limited to the following:

为客人提供信息,并为下列服务提供帮助。

6.Openly coordinates with other departments to ensure customer needs are attended to.

与其他部门协调,确保照顾客人需求。

7.Maintains open lines of communication with other departments to ensure smooth handovers at all times.

与其他部门保持沟通,确保顺利交接工作。

8.Familiar with hotel policies, procedures, services and promotions.

熟悉产品知识,程序,服务与促销活动。

9.Ensures that all associates are aware of Lost and Found procedures, at all times.

10.Possesses full knowledge of emergency procedures

了解紧急事件处理流程的知识。

11.Ensures that all associates are aware of emergency procedures at all times.

确保部门员工了解紧急情况处理流程。

12.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.

参加计划内员工培训课程,定期回顾在紧急事件中部门应承担的责任。


其他要求
国际联号工作经历:优先
语言能力:英语-一般
比比竞争力
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公司地址
杭州市下城区凤起路555号
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职位联系人
Emily Shen
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔,坐看断桥残雪、宝石流霞,毗邻浙江省政府,离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店,您可体验到舒适与豪华,尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台,诚挚欢迎您的加入!Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌,一个家庭,一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2020 The Service Hotel of the Year in Greater China--Platinum Traveller2020年度大中华区年度服务酒店--环旅行 2020 The Best MICE Hotel--MAG2020最佳MICE酒店--中国誌 2020 The Most Recommended Award--Ctrip2020年度最受欢迎酒店--携程 2020 Best co-op Hotel--Meituan2020最佳合作酒店--美团 2020 Customer Review Awards--Agoda2020年度住客好评奖--安可达
杭州市下城区凤起路555号
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