Basic Function 基本职责:
1.Under the direct supervision of Chief Concierge, the Concierge provides assistance to guests in terms of concierge, luggage, valet, airport /train station and door services.
2.The position is responsible for providing complete and accurate information in response to internal and external queries and assists in creating a favorable public image as part of the service.
3.Inspects the Concierge area and nearby lobby area, ensuring that the cleanliness and orderliness are up to standard.
4.Closely coordinates with The Royale Touch in message handling and delivery, ensuring appropriate tracers / records are updated.
5.Provides guests with needed information and assistance on a wide variety of topics and services, which may include but is not limited to the following:
6.Openly coordinates with other departments to ensure customer needs are attended to.
7.Maintains open lines of communication with other departments to ensure smooth handovers at all times.
8.Familiar with hotel policies, procedures, services and promotions.
9.Ensures that all associates are aware of Lost and Found procedures, at all times.
10.Possesses full knowledge of emergency procedures
11.Ensures that all associates are aware of emergency procedures at all times.
12.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
The Wyndham Grand Plaza Royale Hangzhou is a five star hotel owned by Skyworld Hotel Management Co Ltd and managed by Wyndham Grand Plaza Royale International.‘Whydam Grand Plaza Royale Hangzhou’ is a newly launched luxury brand. The hotel comprises of 294 well-designed guest rooms with over 200 executive apartments. Located at the north-east corner of West Lake, adjacent to Huancheng West Road and Fengqi Road. Neighboring Longyou Road. Facing the West Lake and next to the provincial government, in the hub of the city’s central business area and within walking distance of Wulin, Hubin and the world trade business office building. The hotel is the perfect place for business, meetings, conferences and leisure activities.Wyndham Grand Plaza Royale Hangzhou has won a lot of awards in Media and Hotel Group.2017 TripAdvisor Certificate of Excellence--TripAdvisor2017 Top 100 MICE Hotel in China--MICE China2017 The 7th Annual China Hotel Awards Best Business Hotel (Deluxe) - Lifestyle2016 Tripadvisor Travelers' Choice 11st of TOP 25 Hotels for Service in China/Hong Kong/Macau -- Tripadvisor 2016 IDEAL Shanghai Best Wedding Hotel(Hangzhou)--Shanghai Daily2016 The most popular hotel with WeChat users--Elong2016 The Best Asian Cuisine Restaurant--Olive Media2016 Agoda Gold Circle Award Winner--AGODAHotel will offer the whole welfare and favourable salary -- night shift allowance, section performance pay and yearly bonus. Also we provide good employment platform and development opportunity, you are more cordially invited to join in us. Warm welcome Trainees and Yearly Graduates. We give first priority for hotel management and related majoring. 杭州温德姆至尊酒店是一个五星级酒店Skyworld酒店管理有限公司旗下,由温德姆至尊国际管理。“Wyndham Grand Plaza Royale Hangzhou”是一个新推出的奢侈品牌。酒店拥有294间客房和超过200间行政公寓。位于西湖的东北角,毗邻环城西路和凤起路。邻近的龙游路。面临西湖和省政府旁边,中部中心城市的业务领域和武林的步行距离之内,湖滨和世界贸易商业办公大楼。酒店是适合会议和休闲活动的完美场所。杭州温德姆至尊豪廷大酒店赢得了很多奖在媒体和酒店集团。2017 TripAdvisor Certificate of Excellence--TripAdvisor2017年度卓越奖-猫途鹰 2017 Top 100 MICE Hotel in China--MICE China2017年度中国百强MICE酒店 –中国会议 2017 The 7th Annual China Hotel Awards Best Business Hotel (Deluxe) - Lifestyle2017 CHA年度最佳商旅酒店（高端类）--品位生活 2016 Tripadvisor Travelers' Choice 11st of TOP 25 Hotels for Service in China/Hong Kong/Macau -- Tripadvisor 2016中国/香港/澳门地区25家最佳服务酒店排名第11 –猫途鹰 2016 IDEAL Shanghai Best Wedding Hotel(Hangzhou)--Shanghai Daily2016最佳婚宴场所酒店（杭州）--上海日报 2016 The most popular hotel with WeChat users--Elong2016 年度最受微信用户欢迎酒店--艺龙旅行网 2016 The Best Asian Cuisine Restaurant--Olive Media2016年度亚洲菜餐--橄榄画报 2016 Agoda Gold Circle Award Winner--AGODA2016年度金环奖--安可达酒店将提供整个完善的工资福利,夜班津贴部分、绩效工资和年度奖金。我们也提供良好的就业平台和发展机会,诚挚地邀请你加入我们。 热烈欢迎实习生和每年的毕业生。我们为酒店管理及相关专业优先。