前台接待
3千-4千
投递简历
发布于 10-11
前台接待
3千-4千
青岛 | 经验不限 | 学历不限 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

    随时以友好的态度与客人打招呼,为客人提供帮助,尽量用客人名字称呼客人

·         Registers and rooms all arrivals according to established procedures

    按照酒店的程序,为所有到达客人登记及安排房间

·         Maintains intimate knowledge of departmental standards and procedures

    详细了解部门标准及程序

·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

    为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统

·         Maintains cashier float and ensures accurate daily report of all money received

    维持现金流动,确保收到现金的准确性

·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange

    为酒店客人兑换个人或旅游支票,协助客人兑换现金

·         Keeps abreast of all modifications to accounting policies and procedures

    了解会计政策及登记手续的更新

·         Responsible and attends to guest’s request of using the service of safety box at all times

    通过保险箱服务,满足客人要求

·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

    了解酒店所有的促销政策,如季节性的包价,航空里程累计活动,以及洲际酒店集团的促销政策

·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

    处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理

·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

    熟悉其他的洲际酒店及其地址,以至客人在登记卡上指出下一个目的地时,能为客人推销另外的洲际酒店

·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

    尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象

·         Performs the audit balances and prepares all works for audit in an orderly fashion

完成审记报告,为审记做准备

·        When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

    在值夜班时,检查夜间报告,准备晨报及为即将到达客人准备的表格

·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

了解预定程序标准,其中包括:正确使用表格,怎样读电报、电子邮件、信息,怎样通过预定系统了解可

供房间资源

·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand

    按照洲际品牌标准,维持良好的个人仪态、仪表

·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

    保持前台工作区域的干净,及正常工作秩序

·         Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

    尽量为客人提供高标准服务,特别是洲际酒店的长期客人及重要客人的服务

比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
青岛市澳门路98号
点击查看地图
职位联系人
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 股份制企业
    企业性质
青岛海尔洲际酒店,由洲际酒店集团管理,位处奥林匹克帆船中心,地理位置优越。交通方便快捷,青岛美丽的海岸线近在咫尺。精致的房间,完备的设施。殷勤的酒店服务,是旅居青岛的理想之选。 
青岛市澳门路98号
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-2021