行李员 Bellman
2.5千-3.5千
停止招聘
发布于 2022-05-17
行李员 Bellman
2.5千-3.5千
太原 | 经验不限 | 高中 | 招5人
停止招聘
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职位描述

岗位职责

• Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

• 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。

• Maintain a willingness to please attitude and give undivided attention to any approaching guest

• 保持令人愉悦的态度并专心接待每位到来的客人。

• Adhere to guest checking in and checking out procedures pertaining to baggage handling

• 在与行李相关的问题上,遵守客人入住和退房工作程序。

• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

• 在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。

• Assist arriving and departing guests by opening and closing car and taxi doors

• 为来店和离店的客人开关汽车及出租车门。

• Maintain a spotless Porte Cochere and Drive way

• 保持车辆门道和车道的清洁。

• Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.

• 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。

• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

• 熟悉酒店布局并记下护送客人的最佳路线。

• Room the guest in accordance with hotel standards

• 按照酒店标准为客人安排房间。

• Be familiar with the lift workings and emergency stairs

• 熟悉电梯和疏散楼梯的使用。

• Provide information to guests about the hotel facilities and services

• 向客人提供关于酒店的设施和服务的信息。

• Provide guest services and guidance

• 向客人提供服务和引导。

• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

• 熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。

• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

• 保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。

• Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

• 上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。

• Help other employees in department, replacing them temporarily when necessary

• 帮助部门内其它员工,如有必要则暂时代理他们的工作 。

• Keep the baggage room clean and in order before going off duty on each shift

• 每次交班前均保持行李室的整洁。

• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

• 当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。

• Use the Duty Log to document matters of importance

• 使用工作日志来记录重要事项。

• Operate Communicates equipment

• 操作通信设备。

• Arrange transport and coordinate luggage

• 负责安排交通并协调行李事宜。

• Manage the key system securely

• 对钥匙系统进行安全管理。

岗位职责

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

• Able to read and write English

• 能够读写英语

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 具有高中或酒店行政管理,酒店管理或相关的专业证书。

• 6 months experience in guest service or customer service, or an equivalent combination of education and experience.

• 拥有6个月宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

其他要求
国际联号工作经历:优先
语言能力:英语-一般
计算机能力:一般
年龄要求:18-35岁
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公司地址
太原市长治路109号阳光国际酒店15层(人力资源部)
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 私营.民营企业
    企业性质
        太原阳光国际酒店于2019年10月正式开业,酒店位于太原市时尚与文化兼具的亲贤街核心商圈,左邻阳光国际商务中心,右接阳光广场王府井购物中心等开放多元的商业中心,构建出了近13万平方米的商业综合体,成为该区域的新地标。酒店距离太原南站6公里、太原武宿国际机场12公里。紧邻地铁2号线王村南街站,乘坐方便。酒店周边配套设施齐全、业态丰富、交通便利,为您的入住、出行、购物及娱乐提供了极大的便利条件。   酒店共563间摩登现代的舒适客房和套房供您选择,1300平米的大型无柱宴会厅及8个多功能会议室,总面积逾2200平方米,配有国际顶尖的视听设备。中西荟萃的全日制餐厅、中式味道的经典中餐厅,无论是本土客人还是国外来宾,无需远行,即可在这里享受品种多样的美食佳酿。此外,客人还可以体验我们的维多利亚大堂吧,健身中心以及室内恒温游泳池,释放一天的压力与疲惫。   作为国际高端酒店品牌,酒店以专业热情的服务、舒适温馨的下榻氛围、完善精致的餐饮休闲设施,成为您商旅或度假的心仪之选。    Sunshine Plaza Taiyuan Downtown, officially opened in October 2019. The hotel is located in the core business district of Qinxian Street, Taiyuan City, which is both fashionable and cultural. It is adjacent to Sunshine International Business Center on the left and Sunshine Plaza Wangfujing Shopping Center on the right. As a commercial center, a commercial complex of nearly 1,300 square meters has been constructed to become a new landmark in the area. The hotel is 6 kilometers from Taiyuan South Railway Station and 12 kilometers from Taiyuan Wusu International Airport. It is close to Wangcun South Street Station of Metro Line 2, and is convenient to take. The surrounding facilities of the hotel are complete, the business is complete, and the transportation is convenient, which provides great convenience for your stay, travel, shopping and entertainment.            The hotel has a total of 563 modern and comfortable rooms and suites for you to choose from, a large pillar-free banquet hall of 1,300 square meters and 8 multi-functional meeting rooms with a total area of more than 2,200 square meters, equipped with international top audio-visual equipment. A full-time restaurant with a blend of Chinese and Western styles, and a classic Chinese restaurant with Chinese flavors. Whether you are local or foreign guests, you can enjoy a variety of gourmet wines here without traveling far. Guests can experience our Victorian lobby bar, fitness center and indoor heated swimming pool to release the stress and fatigue of the day.             As an international high-end hotel brand, the hotel has become your favorite choice for business travel or vacation with its professional and warm service, comfortable and warm staying atmosphere, and sophisticated dining and leisure facilities. 面试须知:面试时间:周一至周五9:00-17:00酒店地址:太原市小店区长治路109号面试地点:阳光国际酒店15层人力资源部联系人: 武女士  19935571550联系电话:0351-7889999温馨提示:【请携带本人身份证原件和一寸彩色照片一张】长期招聘岗位:餐厅服务员、楼层服务员、保洁员、实习生及管培生
太原市长治路109号阳光国际酒店15层(人力资源部)
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