招聘礼宾部主管 Concierge Supervisor_太原阳光国际酒店招聘信息-最佳东方

•Assist guests with all inquiries, both hotel and non-hotel related

协助客人各种与酒店相关或无关的问询

•Conduct effective shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班说明工作，以明确酒店活动和运营要求

•Maintain detailed knowledge of the activities of the day and alert to any potential problems

详细了解当日活动情况并留意各种潜在问题

•Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息

•Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

保证供应足够的表格和手册，并确保其质量达到酒店标准

•Consult Log Book for information/request left by outgoing shift

查阅交班人员的工作日志，寻找相关信息和要求

•Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理

•Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、包裹的邮资和货运进行管理

•Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理

•Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

依照酒店政策，替外出的客人接听电话和留言

•Record incoming registered mail, telegram, parcel, telex in appropriate file

在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录

•Night staff check mail, message of expected guests against the system/computer and expected arrivals

夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收

•Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日

•Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

•Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

职位资格和技能

•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

具有良好写作技能

•Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

•Problem solving, organizational and training abilities

具有解决问题，组织和培训能力

Qualifications –

学历

•Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

Experience –

经验

•1 years experience in concierge or related discipline or an equivalent combination of education and experience.

拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。

太原阳光国际酒店于2019年10月正式开业，酒店位于太原市时尚与文化兼具的亲贤街核心商圈，左邻阳光国际商务中心，右接阳光广场王府井购物中心等开放多元的商业中心，构建出了近13万平方米的商业综合体，成为该区域的新地标。酒店距离太原南站6公里、太原武宿国际机场12公里。紧邻地铁2号线王村南街站，乘坐方便。酒店周边配套设施齐全、业态丰富、交通便利，为您的入住、出行、购物及娱乐提供了极大的便利条件。酒店共563间摩登现代的舒适客房和套房供您选择，1300平米的大型无柱宴会厅及8个多功能会议室，总面积逾2200平方米，配有国际顶尖的视听设备。中西荟萃的全日制餐厅、中式味道的经典中餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享受品种多样的美食佳酿。此外，客人还可以体验我们的维多利亚大堂吧，健身中心以及室内恒温游泳池，释放一天的压力与疲惫。作为国际高端酒店品牌，酒店以专业热情的服务、舒适温馨的下榻氛围、完善精致的餐饮休闲设施，成为您商旅或度假的心仪之选。 Sunshine Plaza Taiyuan Downtown, officially opened in October 2019. The hotel is located in the core business district of Qinxian Street, Taiyuan City, which is both fashionable and cultural. It is adjacent to Sunshine International Business Center on the left and Sunshine Plaza Wangfujing Shopping Center on the right. As a commercial center, a commercial complex of nearly 1,300 square meters has been constructed to become a new landmark in the area. The hotel is 6 kilometers from Taiyuan South Railway Station and 12 kilometers from Taiyuan Wusu International Airport. It is close to Wangcun South Street Station of Metro Line 2, and is convenient to take. The surrounding facilities of the hotel are complete, the business is complete, and the transportation is convenient, which provides great convenience for your stay, travel, shopping and entertainment. The hotel has a total of 563 modern and comfortable rooms and suites for you to choose from, a large pillar-free banquet hall of 1,300 square meters and 8 multi-functional meeting rooms with a total area of more than 2,200 square meters, equipped with international top audio-visual equipment. A full-time restaurant with a blend of Chinese and Western styles, and a classic Chinese restaurant with Chinese flavors. Whether you are local or foreign guests, you can enjoy a variety of gourmet wines here without traveling far. Guests can experience our Victorian lobby bar, fitness center and indoor heated swimming pool to release the stress and fatigue of the day. As an international high-end hotel brand, the hotel has become your favorite choice for business travel or vacation with its professional and warm service, comfortable and warm staying atmosphere, and sophisticated dining and leisure facilities. 面试须知：面试时间：周一至周五9:00-17:00酒店地址：太原市小店区长治路109号面试地点：阳光国际酒店15层人力资源部联系人：武女士 19935571550联系电话：0351-7889999温馨提示:【请携带本人身份证原件和一寸彩色照片一张】长期招聘岗位：餐厅服务员、楼层服务员、保洁员、实习生及管培生