• 技能培训
• 岗位晋升
• 人性化管理
• 管理规范
• 交通便利
• 包吃包住
• 员工生日会
• 五险一金
• 美食节
• 节日礼物

【岗位职责】
全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。
1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。
2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。
3、掌握贵宾楼层的房态，宾客的情况和必要的信息。
4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。
5、与相关部联系并协调工作，确保服务的快捷与效率。
6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。
7、保证行政客房的清洁水平。
8、督导行政管家做好客史档案工作。
9、了解员工动态，调动员工积极性。

[Job Responsibilities]
Fully responsible for the work of the administrative floor, and supervise the administrative butler to provide guests with full services such as check-in, dining, business, and departure.
1. Comprehensively manage the service work of the administrative floor, and do a good job in the training and assessment of administrative housekeepers.
2. Check the appearance, etiquette and courtesy of the administrative housekeeper, strict attendance, and strict implementation of service procedures and norms.
3. Master the room status of the VIP floor, the situation of the guests and the necessary information.
4. Greet and see off every VIP guest, visit the guests on the executive floor, and give feedback on guests' opinions and suggestions.
5. Contact and coordinate the work with relevant departments to ensure the speed and efficiency of service.
6. Read and handle the letters between the guests and the administrative floor in time; report the problems to the manager in time and deal with them properly in a timely manner.
7. Ensure the cleanliness of the executive room.
8. Supervise the administrative housekeeper to do a good job in guest history files.
9. Understand the dynamics of employees and mobilize the enthusiasm of employees.

【岗位要求】
1、教育：具有大专毕业学历或同等以上文化程度。
2、经验：有2年以上五星级客房管理工作经验或2年以上五星级行政楼层工作经验，熟悉客房服务流程、标准，会使用fedelio系统。
3、技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。
4、身体健康，相貌端庄，举止大方，25--40周岁。
5、培训：参加过集团管理干部班培训且成绩合格者。

[Job Requirements]
1. Education: have a college degree or an equivalent level of education.
2. Experience: More than 2 years of five-star room management experience or more than 2 years of five-star executive floor work experience, familiar with the room service process and standards, and will use the fedelio system.
3. Skills: Hold an advanced hotel English certificate or CET-4 or above, be good at communicating with customers, have strong coordination and organizational skills, and can reasonably solve guests' problems.
4. Good health, dignified appearance, generous manners, 25-40 years old.
5. Training: Those who have participated in the group management cadre class training and passed the results.

太原阳光国际酒店于2019年10月正式开业，酒店位于太原市时尚与文化兼具的亲贤街核心商圈，左邻阳光国际商务中心，右接阳光广场王府井购物中心等开放多元的商业中心，构建出了近13万平方米的商业综合体，成为该区域的新地标。酒店距离太原南站6公里、太原武宿国际机场12公里。紧邻地铁2号线王村南街站，乘坐方便。酒店周边配套设施齐全、业态丰富、交通便利，为您的入住、出行、购物及娱乐提供了极大的便利条件。酒店共563间摩登现代的舒适客房和套房供您选择，1300平米的大型无柱宴会厅及10个多功能会议室，总面积逾2200平方米，配有国际顶尖的视听设备。中西荟萃的全日制餐厅、中式味道的经典中餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享受品种多样的美食佳酿。此外，客人还可以体验我们的维多利亚大堂吧，健身中心以及室内恒温游泳池，释放一天的压力与疲惫。作为国际高端酒店品牌，酒店以专业热情的服务、舒适温馨的下榻氛围、完善精致的餐饮休闲设施，成为您商旅或度假的心仪之选。Sunshine Plaza Taiyuan Downtown, officially opened in October 2019. The hotel is located in the core business district of Qinxian Street, Taiyuan City, which is both fashionable and cultural. It is adjacent to Sunshine International Business Center on the left and Sunshine Plaza Wangfujing Shopping Center on the right. As a commercial center, a commercial complex of nearly 1,300 square meters has been constructed to become a new landmark in the area. The hotel is 6 kilometers from Taiyuan South Railway Station and 12 kilometers from Taiyuan Wusu International Airport. It is close to Wangcun South Street Station of Metro Line 2, and is convenient to take. The surrounding facilities of the hotel are complete, the business is complete, and the transportation is convenient, which provides great convenience for your stay, travel, shopping and entertainment.        The hotel has a total of 563 modern and comfortable rooms and suites for you to choose from, a large pillar-free banquet hall of 1,300 square meters and 8 multi-functional meeting rooms with a total area of more than 2,200 square meters, equipped with international top audio-visual equipment. A full-time restaurant with a blend of Chinese and Western styles, and a classic Chinese restaurant with Chinese flavors. Whether you are local or foreign guests, you can enjoy a variety of gourmet wines here without traveling far. Guests can experience our Victorian lobby bar, fitness center and indoor heated swimming pool to release the stress and fatigue of the day.        As an international high-end hotel brand, the hotel has become your favorite choice for business travel or vacation with its professional and warm service, comfortable and warm staying atmosphere, and sophisticated dining and leisure facilities. 面试须知：面试时间：周一至周五9:00-17:00酒店地址：太原市小店区长治路109号面试地点：阳光国际酒店15层人力资源部联系人： 韩先生  18635165717联系电话：0351-7889999转人力资源部长期招聘岗位：餐厅服务员、楼层服务员、保洁员、、洗碗工实习生及管培生