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【岗位职责】
1、负责接听酒店内外线电话，准确、及时地处理宾客的咨询、预订、投诉及各类服务需求，确保信息传递高效无误。
2、熟练操作酒店宾客服务系统，根据标准流程完成客房预订、入住登记信息核对、房态更新等工作。
3、协调前厅、客房、餐饮、安保等部门，快速响应宾客提出的叫醒服务、行李协助、物品递送、票务代办等个性化需求。
4、详细记录宾客反馈意见及建议，对投诉事件进行初步处理与跟进，及时上报上级主管，并归档留存。
5、负责宾客留言、邮件、传真的接收与转达，确保所有信息准确、保密并及时传递给相关人员和部门。
6、保持工作区域整洁有序，定期整理宾客服务资料及话务记录，配合完成部门轮岗及培训任务。
【岗位要求】
1、普通话标准流利，声音亲和，具备良好的语言表达与沟通协调能力，服务意识强。
2、熟悉基础电脑操作（Word、Excel等办公软件），能快速掌握酒店预订系统及电话交换机使用方法。
3、性格耐心细致，情绪稳定，能妥善处理宾客投诉及突发状况，具备一定抗压能力。
4、服从排班安排，具备团队合作精神。
5、工作经验不限，会Opera者优先录用，无经验者可提供岗前系统培训。
语言能力：英语-一般计算机能力：熟练年龄要求：30岁以下 
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酒店业--国际高端酒店/5星级
500-999人
私营．民营企业
太原阳光国际酒店于2019年10月正式开业，酒店位于太原市时尚与文化兼具的亲贤街核心商圈，左邻阳光国际商务中心，右接阳光广场王府井购物中心等开放多元的商业中心，构建出了近13万平方米的商业综合体，成为该区域的新地标。酒店距离太原南站6公里、太原武宿国际机场12公里。紧邻地铁2号线王村南街站，乘坐方便。酒店周边配套设施齐全、业态丰富、交通便利，为您的入住、出行、购物及娱乐提供了极大的便利条件。酒店共563间摩登现代的舒适客房和套房供您选择，1300平米的大型无柱宴会厅及10个多功能会议室，总面积逾2200平方米，配有国际顶尖的视听设备。中西荟萃的全日制餐厅、中式味道的经典中餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享受品种多样的美食佳酿。此外，客人还可以体验我们的维多利亚大堂吧，健身中心以及室内恒温游泳池，释放一天的压力与疲惫。作为国际高端酒店品牌，酒店以专业热情的服务、舒适温馨的下榻氛围、完善精致的餐饮休闲设施，成为您商旅或度假的心仪之选。Sunshine Plaza Taiyuan Downtown, officially opened in October 2019. The hotel is located in the core business district of Qinxian Street, Taiyuan City, which is both fashionable and cultural. It is adjacent to Sunshine International Business Center on the left and Sunshine Plaza Wangfujing Shopping Center on the right. As a commercial center, a commercial complex of nearly 1,300 square meters has been constructed to become a new landmark in the area. The hotel is 6 kilometers from Taiyuan South Railway Station and 12 kilometers from Taiyuan Wusu International Airport. It is close to Wangcun South Street Station of Metro Line 2, and is convenient to take. The surrounding facilities of the hotel are complete, the business is complete, and the transportation is convenient, which provides great convenience for your stay, travel, shopping and entertainment. The hotel has a total of 563 modern and comfortable rooms and suites for you to choose from, a large pillar-free banquet hall of 1,300 square meters and 8 multi-functional meeting rooms with a total area of more than 2,200 square meters, equipped with international top audio-visual equipment. A full-time restaurant with a blend of Chinese and Western styles, and a classic Chinese restaurant with Chinese flavors. Whether you are local or foreign guests, you can enjoy a variety of gourmet wines here without traveling far. Guests can experience our Victorian lobby bar, fitness center and indoor heated swimming pool to release the stress and fatigue of the day. As an international high-end hotel brand, the hotel has become your favorite choice for business travel or vacation with its professional and warm service, comfortable and warm staying atmosphere, and sophisticated dining and leisure facilities. 面试须知：面试时间：周一至周五9:00-17:00酒店地址：太原市小店区长治路109号面试地点：阳光国际酒店15层人力资源部联系人： 韩先生 18635165717联系电话：0351-7889999转人力资源部长期招聘岗位：餐厅服务员、楼层服务员、保洁员、、洗碗工实习生及管培生
