尽炫自我

    职位:礼宾主管 Concierge supervisor

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-30
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-5千
  • 职位有效期:2020-09-27至2020-10-27

岗位职责/职位描述

工作概述﹣(职位概述)

  • Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries.  Supervises the issue of keys, mail, messages, telegrams and parcels to the guests

负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。

 

  • Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

协调客人的需求,要求和问询以确保提供卓越和超值的服务。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:

  • 亲切、充满自信、体现尊重来展现富有魅力的你。

  • 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。

  • 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。

Duties and Responsibilities工作职责

FINANCIAL RETURNS财务回报

  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算

PEOPLE员工团队

  • Conduct effective shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班说明工作,以明确酒店活动和运营要求

 

  • Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

   保证供应足够的表格和手册,并确保其质量达到酒店标准

 

  • Consult Log Book for information/request left by outgoing shift

查阅交班人员的工作日志,寻找相关信息和要求

 

  • Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

在考虑入住情况预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日

 

  • Demonstrate co-operation and trust with colleagues, teams and across departments to deliver positive results.

与同事们保持信任、合作。 

 

  • Communicate well to ensure effective shift hand-over.

与同事保持更好的交流,有效确保的换班。

 

  • Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.

    与部门和酒店员工进行更为礼貌地接触,使其更具亲和力,增进团队精神并确保有效的交流方式。

 

GUEST EXPERIENCE宾客体验

  • Assist guests with all inquiries, both hotel and non-hotel related

    协助客人各种与酒店相关或无关的问询

     

  • Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

    详细了解所在城市和地区的情况,包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息

     

  • Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

    按照相关政策,对发给客人的信件、留言、电传、传真和特快专递进行管理

     

  • Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

    按照客人的要求,对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理

     

  • Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

    依照酒店政策,替外出的客人接听电话和留言

     

  • Record incoming registered mail, telegram, parcel, telex in appropriate file

    在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录

     

RESPONSIBLE BUSINESS企业责任

  • Maintain detailed knowledge of the activities of the day and alert to any potential problems

    详细了解当日活动情况并留意各种潜在问题

     

  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

    遵守钥匙管理政策,保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理

     

  • Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

 

  • Ensure that procedures set with regard to guest confidentiality are strictly adhered to.

确保能够完善严格保守客人秘密的机制。

 

  • Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present.

在发现可疑人物或捣乱者时,提醒安全部门或值班经理注意。

 

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct       Bell Captain

直接    行李部主管

Indirect      N.A.

间接          无

 

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

  • N.A.

            

Key Metrics –

主要绩效指标

  • Completion of assigned tasks

    完成分配给的工作的情况

  • Handling of guests requests

    处理宾客的要求

     

    Decision Making Responsibilities (Decision Rights) –

    决策职责(决策权)﹣

  • Within the authority as assigned for Hotel Band 7 role

酒店职位7级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。具有良好写作技能

  • Proficient in the use of Microsoft Office and Front Office System

         熟练使用微软办公软件和前台系统

  • Problem solving, organizational and training abilities

        具有解决问题,组织和培训能力

     

    Qualifications –

    学历

  • Diploma or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent

    具有酒店行政管理,酒店管理或相关的大专学历或职业证书。

     

    Experience –

    经验

  • 2 years experience in concierge or related discipline or an equivalent combination of education and experience. 

拥有2年礼宾部工作经验,或与此相当的教育和相关工作经验结合的背景。