工作职责:岗位职责:1、了解并掌握前厅部或客房部的基础工作内容,如熟练操作为客人办理入住、退房,在大堂解决客人问询;或准确地为客人提供客房送物服务,接听服务中心的来电并处理来电事项,等;2、了解酒店客房销售的规则,熟悉酒店的各项对客政策,学会处理各种情况下的宾客关系;3、根据公司培养计划,参与酒店一线实践、轮岗培养;4、从协助工作到独立执行部门日常工作,完成上级交办的各项工作。任职资格:岗位要求:1、学历:全日制本科及以上学历;2、专业:不限(旅游管理,酒店管理优先);3、英语水平:通过CET-4级;4、加分项:院校学生会、社团经验; 相关实习或工作经验。5、综合素质:① 热爱酒店行业,关注细节,同理心强;② 目标坚定,脚踏实地,有韧性;③ 良好的沟通、团队协作能力。
深圳格兰云天酒店管理有限公司是中航国际的全资子公司,注册资本2.98亿元,公司起步于1985年开业的深圳上海宾馆,至今已拥有近40年的酒店规划、建造顾问、运营管理经验。Shenzhen Grand Skylight Hotels Management Co., Ltd. is a wholly-owned subsidiary of AVIC International Shenzhen Co., Ltd. with a registered capital of 298 million yuan. The company started its business in 1985 at Shenzhen Shanghai Hotel, and has more than 30 years’ experience in hotel planning, construction consultancy and operations management.公司专注于中高端酒店领域,旗下品牌包括精致五星“格兰云天国际酒店”、精品四星“格兰云天大酒店”、精致商旅空间“格兰云天•阅酒店”以及中偏高端的格兰云天公寓、格兰云天度假酒店品牌。The company focuses on the mid-high-end hospitality sector. Its brands include the exquisite five-star Grand Skylight International Hotel, the exquisite four-star Grand Skylight Hotel, the exquisite business space Grand Skytel Hotel, the mid-high-end Grand Skylight Apartment and the Grand Skylight Resort.迄今为止,公司在营、在建酒店60余家,分布在北京、上海、深圳、成都、西安、江苏、江西、湖南、贵州、内蒙古、埃塞俄比亚、肯尼亚等地,名列中国高端酒店管理集团前30强。Up to now, the company has more than 60 hotels in China and overseas: Beijing, Shanghai, Shenzhen, Chengdu, Xi'an, Jiangsu, Jiangxi, Hunan, Guizhou, Inner Mongolia, Ethiopia, Kenya and other places, and has ranked among the top 30 high-end hotel management groups in China.在品牌化发展过程中,公司得到了较高的社会评价和业内认可,获得了“中国最佳本土酒店管理集团”、“十佳酒店管理公司”、“中国饭店金星奖”、“最受常旅客喜爱的大中华酒店品牌”、“深圳连锁经营50强”等奖项。并且,作为深圳发展最早的涉外酒店公司之一,从2007年开始,公司一直是深圳市饭店业协会会长单位。In the process of brand development, the company has received high social evaluation and industry recognition, and won awards such as "China Best Local Hotel Management Group", "Top Ten Hotel Management Companies", "China Hospitality Industry Golden Tripod Award", " The most popular tourist brand of Greater China Hotel" and "Shenzhen Top 50 Chain Operations". Moreover, the company has been the president of Shenzhen Hotel Association since 2007.