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【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Laundry Supervisor directs and supervises team members on all operations in the department. He / she reports necessary machine repairs, supplies used or required, variations in water temperature, maintains schedules and trains new team members in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Laundry Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Responsible for the operation of the Laundry department during your shift.
• Inspect entire area on productive methods and procedures used.
• Assist guests with urgent laundry requests.
• Ensure that all guests’ items are treated carefully to minimize any damages.
• Thorough and up-to-date knowledge on operating all equipment for laundry operations.
• Apply for laundry goods and ensure chemicals etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high.
• Maintain quality control for in-house linen and uniforms.
• Report promptly faulty equipment to the Laundry Manager and / or Engineering department.
• Ensure guest laundry charges are posted correctly and promptly.
• Confer with assistants and supervisors on production and personnel problems.
• Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans.
• Establish records for production standards and training techniques.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
【任职要求】
What are we looking for?
A Laundry Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• High School Degree.
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organizational and coordination skills.
• Strong team player.
• Able to maintain excellent relations with team members.
• Able to work under physical and mental pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.
• Understand clothing materials and how to handle them.
• Computer literacy preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Waldorf Astoria BeijingWaldorf Astoria Beijing is an extraordinary place where your own story begins.Standing as a dramatic bronze building, the hotel is a landmark in the heart of the Wangfujing district. Waldorf Astoria Beijing featuring 174guest rooms including 37 suites in the main hotel tower, several with furnished terraces. The hotel also offers inspiring residential experiences in the Waldorf Astoria Hutong Villa, plus 3 Hutong Studios and a Hutong Terrace Studioin two beautifully constructed Hutong. You will find a unique blend of modern elegance, rich Chinese heritage and True Waldorf Service. The hotel exemplifies discreet personalized attention, creating unforgettable moments that add up to an extraordinary experience that could only happen at a Waldorf Astoria.北京华尔道夫酒店北京华尔道夫酒店是一座拥有丰富文化内涵、非同寻常经历的奢华酒店。在这里尊贵的您将谱写自己独有的传奇故事。北京华尔道夫酒店位于繁华的王府井核心地段,全铜主体建筑构成令人瞩目的地标。酒店拥有174间各具特色的超豪华套房,其中9间带有独特露台设计,同时还包含37间舒适套房。华尔道夫四合院,以及4间胡同套房分别坐落于两座优美的四合院庭院之中。北京积淀深厚的历史文化与现代时尚的都市格调在此完美融合,相得益彰。秉承著名的“一脉相承的华尔道夫服务”理念,酒店以低调奢华又具个性化的方式关注每一个细微之处,使每一次住宿都成为令人难忘的美好回忆,成就非同凡响的华尔道夫体验,经典一脉相承,尊贵永恒不变。 华尔道夫品牌支柱BRAND PILLARS A REFINED HAVEN精致打造的桃源SINCERELYELEGANT SERVICE真挚优雅的服务UNFORGETTABLE EXPERIENCES毕生难忘的体验 华尔道夫品牌准则SERVICE PRINCIPLES WE ARE ICONIC LUXURY我们塑造标志性奢华WE ARE THE ULTIMATE HOSTS我们是无与伦比的待客艺术专家WE ARE HEARTFELT我们真心挚诚Join the Waldorf Astoria family, for your luxury career path.充满传奇的华尔道夫大家庭,期待与您同行。