• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 岗位晋升
• 人性化管理
• 年底双薪
• 工作餐
• 团队建设活动

工作职责：
Key Responsibilities:
As the Personal Concierge Director, you will be responsible for performing the following tasks to the highest standards:
1.End－to－End Guest Journey Management
Serve as the single point of contact for assigned guests from pre－arrival through post－departure, owning key touchpoints including pre－arrival communications, arrival welcome, in－stay follow－ups, and departure farewells.

2.Guest Experience Delivery & Personalization
Anticipate guest needs, hyper－personalize stays, and create surprise－and－delight moments to exceed expectations and drive memorable, emotional connections.

3.Cross－Department Coordination & Seamless Service
Lead and coordinate with all hotel departments to ensure every aspect of the guest’s stay runs flawlessly, balancing independent task completion with collaborative support from other teams.

4.Brand Consistency & Role Modeling
Uphold the “Personal Concierge” brand identity, consistently deliver Waldorf Astoria’s luxury service standards, and act as a role model for fellow team members.

5.Proactive Problem－Solving & Ownership
Take initiative to identify opportunities and resolve guest needs by gathering information, assessing situations, implementing solutions, and following up to ensure successful outcomes.

6.Team Performance & Empowerment
Foster a culture of empowerment, innovation, and initiative within the team. Set clear performance goals, provide ongoing support, and encourage team members to propose creative solutions to enhance guest experiences. Lead by example as a role model for Waldorf Astoria’s hospitality values, driving engagement and accountability across the team.

任职资格：
The following are non－negotiable requirements for the Personal Concierge role and must be prioritized in the selection process, onboarding, and ongoing training:
Excellent Communication Skills
Ability to listen attentively, engage in meaningful conversation, and articulate information with warmth and sincerity—verbally, in writing, and through digital channels. Must share guest details and requirements with other Team Members clearly and comprehensively.

Collaboration Skills
Proven ability to lead cross－departmental collaborative efforts to deliver exceptional, seamless guest experiences.

Emotional Intelligence （Enthusiasm & Empathy）
A true personification of hospitality, bringing enthusiasm, warmth, and elegance to every daily interaction. Ability to adapt to diverse scenarios, balancing the guest’s perspective with hotel operational needs. Must be able to effortlessly connect with guests, read their preferences, and anticipate their needs.

Knowledge of the Local Area
Deep knowledge of local history, culture, attractions, dining, activities, and hidden gems—beyond standard tourist information. Must work closely with the hotel concierge team to unlock exclusive access to unique local experiences for guests.

Innovation
Ability to think creatively and contribute new ideas to enhance service delivery, guest experiences, and processes. A passion for crafting unique, personalized interactions for every guest, and supporting colleagues to do the same.

Empowerment & Initiative
Proactive ability to identify opportunities and take ownership: quickly gather information, assess situations, determine optimal solutions, initiate or direct action, and follow through to ensure successful outcomes.

Candidates with international luxury hospitality experience are preferred.

                                                                                                                        Waldorf Astoria BeijingWaldorf Astoria Beijing is an extraordinary place where your own story begins.Standing as a dramatic bronze building, the hotel is a landmark in the heart of the Wangfujing district. Waldorf Astoria Beijing featuring 174guest rooms including 37 suites in the main hotel tower, several with furnished terraces. The hotel also offers inspiring residential experiences in the Waldorf Astoria Hutong Villa, plus 3 Hutong Studios and a Hutong Terrace Studioin two beautifully constructed Hutong. You will find a unique blend of modern elegance, rich Chinese heritage and True Waldorf Service. The hotel exemplifies discreet personalized attention, creating unforgettable moments that add up to an extraordinary experience that could only happen at a Waldorf Astoria.北京华尔道夫酒店北京华尔道夫酒店是一座拥有丰富文化内涵、非同寻常经历的奢华酒店。在这里尊贵的您将谱写自己独有的传奇故事。北京华尔道夫酒店位于繁华的王府井核心地段，全铜主体建筑构成令人瞩目的地标。酒店拥有174间各具特色的超豪华套房，其中9间带有独特露台设计，同时还包含37间舒适套房。华尔道夫四合院，以及4间胡同套房分别坐落于两座优美的四合院庭院之中。北京积淀深厚的历史文化与现代时尚的都市格调在此完美融合，相得益彰。秉承著名的“一脉相承的华尔道夫服务”理念，酒店以低调奢华又具个性化的方式关注每一个细微之处，使每一次住宿都成为令人难忘的美好回忆，成就非同凡响的华尔道夫体验，经典一脉相承，尊贵永恒不变。 华尔道夫品牌支柱BRAND PILLARS A REFINED HAVEN精致打造的桃源SINCERELYELEGANT SERVICE真挚优雅的服务UNFORGETTABLE EXPERIENCES毕生难忘的体验 华尔道夫品牌准则SERVICE PRINCIPLES WE ARE ICONIC LUXURY我们塑造标志性奢华WE ARE THE ULTIMATE HOSTS我们是无与伦比的待客艺术专家WE ARE HEARTFELT我们真心挚诚Join the Waldorf Astoria family, for your luxury career path.充满传奇的华尔道夫大家庭，期待与您同行。