1.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
2.确保前厅部员工适时的为其他部门员工提供同样优质的服务。
Ensures Front Office employees provide excellent service to internal customers as appropriate.
3.协助问候并向贵宾和长住客人提供入住登记服务。
Assists in greeting and checking-in VIP and Long Stay guests
4.确保所有礼宾部员工和行李员知悉最新的促销信息,规章制度及其他重要信息。
Ensures that all Front Office employees are aware of current promotions, policies and other important information
5.确保所有前厅部员工知悉最新的促销信息,规章制度及其他重要信息。
Ensures that all Front Office employees are familiar with the hotel’s products and services
6.协助推行客人认知计划并更新客史数据。
Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
7.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
8.经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
9.在前厅办公室投入一定的时间, 确保有条不紊的运作并且实现酒店品牌的承诺。
Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
10.保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships
11.确保客人信息的历史记录得到精确的维护,并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
12.与相关部门协作,协调贵宾在店内的各项活动。
Co-ordinates VIP movements with relevant Departments as advised.
宁波柏悦酒店坐落于享有“西子风韵、太湖气魄”美誉的宁波东钱湖畔,是凯悦酒店集团旗下的最高品牌——柏悦在全球的第一家五星级度假酒店,同时也是继北京柏悦酒店(银泰中心)、上海柏悦酒店(环球金融中心)后,在大中华地区的第三家柏悦品牌酒店,已于2012年1月10日全面开业。 宁波柏悦酒店是一座拥有 218 间客房的豪华度假酒店,由低层建筑和私人别墅组成。宁波柏悦五星级酒店坐落于风景优美,环境清幽的东钱湖畔,距离上海仅有 2 个半小时的车程,是度假休闲,休憩身心的理想之地。 独具特色的酒店餐厅将引领潮流,而富有激情的员工将为客人提供细致入微的真诚服务。设有开放式厨房的悦轩餐厅、内设亭阁式私人包间的钱湖渔港餐厅以及提供各式中西茶点的茶苑,均呈现出了精致摩登的设计理念。此外,酒店宴会厅和七间多功能会议室是各式会议活动的理想场所,也是举办浪漫婚礼的梦想之地。 酒店设有先进完善的健身中心、室内恒温泳池以及拥有无限湖景的室外泳池。同时,酒店的悦湖水疗设有十间宽敞舒适的美容理疗室,将为客人创造难以忘怀的美好水疗体验。