1.汇报值班日志中所记录的所有事件。
Reports all daily occurrence of the Hotel in the Assistant Manager’s Log record.
2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
3..在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
4.礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理/副经理汇报,并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
5.确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
6.分析客房价差,检查是否有所出入。
Audits the room rate variance to check for discrepancy
7.抽查客人的入住登记卡,确保准确录入客人资料。
Spot check all arrival registration cards and ensures details are entered accurately.
宁波柏悦酒店坐落于享有“西子风韵、太湖气魄”美誉的宁波东钱湖畔,是凯悦酒店集团旗下的最高品牌——柏悦在全球的第一家五星级度假酒店,同时也是继北京柏悦酒店(银泰中心)、上海柏悦酒店(环球金融中心)后,在大中华地区的第三家柏悦品牌酒店,已于2012年1月10日全面开业。 宁波柏悦酒店是一座拥有 218 间客房的豪华度假酒店,由低层建筑和私人别墅组成。宁波柏悦五星级酒店坐落于风景优美,环境清幽的东钱湖畔,距离上海仅有 2 个半小时的车程,是度假休闲,休憩身心的理想之地。 独具特色的酒店餐厅将引领潮流,而富有激情的员工将为客人提供细致入微的真诚服务。设有开放式厨房的悦轩餐厅、内设亭阁式私人包间的钱湖渔港餐厅以及提供各式中西茶点的茶苑,均呈现出了精致摩登的设计理念。此外,酒店宴会厅和七间多功能会议室是各式会议活动的理想场所,也是举办浪漫婚礼的梦想之地。 酒店设有先进完善的健身中心、室内恒温泳池以及拥有无限湖景的室外泳池。同时,酒店的悦湖水疗设有十间宽敞舒适的美容理疗室,将为客人创造难以忘怀的美好水疗体验。