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To ensure that the restaurant outlet is clean, neat and tidy at all times (follow opening-, operational- & closing duties for both front & back of house).时刻保持餐厅干净整洁,包括后台To set tables as per outlet standard prior to guests’ arrival.按照每个餐厅的标准,在客人来之前摆好桌子Serve guests their ordered food & beverages in an efficient and courteous manner as per the standard sequence of service.按照服务标准礼貌高效地送上客人点单的食物和酒水To greet guests at the table and make sure that they receive prompt, courteous and efficient service.在餐桌旁问候客人,确保给客人提供及时、有效、礼貌的服务Prepare beverages required for service; such as ice water, hot water or coffee/tea准备服务用的饮料,比如冰水、热水、咖啡或茶Remove dirty dishes and silverware from guests’ tables between courses and after guests leave the table. Replaces used dishes and silverware for the next course and resets vacated tables. Restock condiments as needed.在更换菜品期间,撤走脏盘子和银器,换上下道菜要使用的盘子和银器;客人离席后,撤走脏盘子和银器,重新摆放空出的餐桌。To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.熟知菜单上食物与酒水的制作原料和价格To maintain the reservation list, and check it frequently during the service保留预订单并在服务的过程中经常检查To have thorough knowledge of how to handle complaints掌握如何处理客人的投诉To handle guest enquirers in a courteous and efficient manner and report guest complaints or problems to the assistant outlet manager if no immediate solution can be found and assure follow-up with guests.礼貌且高效率的处理客人的要求,如对客人的投诉或问题不能立即给出解决方法,通知部门副经理,并做好跟进工作To know how to accurately records guest orders and operate MICROS system学习如何准确地记录客人的点单和使用操作系统To check periodically with guests to see if they would like anything else.定期检查客人是否有其他需要
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。