· 以支持和灵活的态度与其他宾客服务员和凯悦员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Worksclosely with other Hosts and Hyatt Placeassociates in a supportive and flexible manner, focusing on the overall successof the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其它部门合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
· 按照要求维持所有设备和客用品的标准库存量。
Maintainspar stocks of all equipment and guest supplies as required.
· 热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。
Welcomesall guests to Hyatt Place ensuringa warm welcome.
· 办理入住和退房程序,包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performscheck in and check out procedures by verifying guest payment details,registering the guest with the Public Security Bureau and assigning a room.
· 帮助每一宾客了解熟悉酒店服务和设施。
Assistseach guest to become familiar with the hotel services and amenities.
· 按照酒店各个区域内的运营要求履行宾客服务员的职责。
PerformsHost duties as requested and required due to operational needs in all areas ofthe hotel.
· 保证宾客满意度调查(HySat)得分达到或超越公司目标。
Ensures that Guest Satisfaction Survey (HySat)score is achieved or exceeded the corporate target.
· 通过礼貌有效的方式处理所有客人及内部客人的投诉和要求,并确保问题得到圆满解决。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved exceeding expectations.
· 与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintainspositive guest and colleague interactions with good working relationships.
· 通过维持与宾客的良好关系建立友好氛围。
Establishesa rapport with guests maintaining good customer relationships.
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About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。