招聘话务员 Telephone Operator_银川凯宾斯基饭店招聘信息-最佳东方

MAIN RESPONSIBILITIES

主要工作职责

Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.

依据凯宾斯基标准，以有效的，友好的关怀方式接听所有电话并为他们转接至相应的分机号

Write down messages accurately for our guests and deliver messages in a timely manner.

为客人留下正确的信息并及时传递信息

Handle guests' requests for DND (Do Not Disturb) and confidential status.

处理客人的DND（请勿打扰）的需求及保密设置

Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.

依据LQA标准处理客人的叫醒服务并设置自动叫醒团队客人及空乘客人Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.

以有好的，关怀的方式回答客人的问题/需求，如果需要，将客人的需求传达给相关的员工处理。可能是提供信息或协助拨打一个外部电话，或处理一个投诉等。

In case of emergency, handles all communications for the hotel whilst serving as the communication center.

一旦发生紧急情况，作为通讯中心负责处理酒店所有的通讯。

Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.

保存完整的每一个本地直拨记录和国际直拨记录。与前台接待协调向客人收取拨打电话而产生的话费。

Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.

保持电话簿的及时更新，新的员工，离职员工，紧急程序，促销活动和酒店的产品知识

Maintain the neatness of their working area at all time.

随时保持工作区域的卫生干净整洁

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

附加的工作职责和内容会根据酒店运营需要增加

About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍凯宾斯基酒店是银川第一家，也是唯一一家的国际五星级酒店。在宁夏首府，这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心，宁夏博物馆，科技馆。是商业，旅行的理想地方酒店共有409间配置豪华，装修一流，设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品，以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议，宴会。其中包括780平米的超级宴会舞台，外加12间独具艺术风格的商业会议室。