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The Brewery Manager 啤酒坊经理
1.OPERATIONAL
执行工作
To ensure that the restaurant outlet is managed efficiently according to the established concept statement
根据制定的相关文件,确保餐厅的有效管理
At all times provide a professional, courteous, effective and flexible service according to Kempinski standards.
按照凯宾斯基制定的服务标准,随时提供专业、礼貌、高效、灵活的服务
To have a full working knowledge and capability to supervise, correct & demonstrate duties and tasks rolled down to employees.
有充分的知识和能力对下级员工进行监督,纠正和演示各种工作和任务
To assign and delegate responsibilities and projects to subordinates.
给下级分配任务
Conduct daily pre-shift briefings to all employees on preparation, service and menu.
关于准备工作、服务和菜单等对员工进行简要指导
Inspect the dining room area (front and back of house) to ensure that the physical facilities and equipments are well kept and that all health and safety regulations are adhered to by liaising with other departments the coordination of the cleaning, maintenance and repairs and other services such as linen, gardening services, etc.
检查餐厅的环境(包括餐厅内和后台),确保所有设备状态良好,与其他部门合作进行清理、保养与维修及服务时遵循安全卫生管理条例
Maintain high visibility during meal services in order to ensure smooth operations
在营业期间为了保证运转顺畅,保持高度的观察性
Promote good public relations, take corrective actions and handle customer complaints to ensure their satisfaction.
建立良好的公众关系,采取正确的方法处理客人的投诉保证客人满意
Identify, in conjunction with the Assistant F&B Director, market trends and needs, surveys competition, public relations activities and other promotional events designed to enhance the image and profitability of the outlet and hotel in general.
注意观察市场趋势和需求,调查比较,公共活动及其他可能提高部门或酒店形象及利润的事情,告知餐饮总监助手
To liaise with the Executive Chef on daily menus, quality control, guest feedback and other operational objectives
每天与行政总厨沟通关于菜单、质量控制、客人反馈等事项
Assist the Executive Chef in developing menus for promotional activities and special events
协助行政总厨制定推销活动和特别事件时的菜单
To establish good customer relationship and maintain guest database
与客人建立良好的关系,保留客人的资料
2.EMPLOYEE HANDLING
员工的管理工作
To project a positive and motivating attitude
保持积极的态度
To conduct and/or attend training sessions, meetings or other hotel related functions
组织或参与培训、会议和酒店组织的其他活动
To be demanding and critical in terms of service standards; to ensure that all standards, methods and service etiquettes are being implemented and followed.
根据服务标准进行要求和批评;确保贯彻执行所有的标准、方法和服务礼节
To work efficiently and effectively in the designated team
在指定的团队里有效率的工作
To maintain good working relationship with all staff in the outlet as well as other departments
与所在部门和其他部门的员工保持良好的工作关系
Demonstrate teamwork by cooperating and assisting colleagues & co-workers as and when needed.
发扬团队精神:与同事合作、协助同事
3.ADMINISTRATION
管理
To prepare and submit required F&B reports to the Director’s office (e.g. sales report, personnel reports, training reports, etc.)
准备并提交餐饮部的各项报告(比如销售报告、员工报告、培训报告等)
To maintain the daily log book and follow-up on guest comments or complaints
保留日常工作日志,做好客人投诉的跟进工作
To submit all guest / staff incident reports to the Assistant F&B Director.
向餐饮总监的助手提交客人/员工事件报告
To report “Lost & Found” items and handle them in accordance to the Policy & Procedures.
按照政策和程序报告并处理失物认领
Plan the outlet’s weekly working schedules to ensure that the restaurant is adequately staffed to handle the level of business.
制定部门每周工作时间表,确保人员充足
4.FINANCIAL
财务管理
Ensure that the monthly for ecasted F&B revenues are achieved
确保每月都达到餐饮收入预算
To control par levels, purchasing, storage and usage of equipment and supplies.
控制设备的采购量、库存量和使用量
To formulate and discuss operating budgets, projected revenues/expenses and compile data for the overall Business Plan
规划并讨论操作预算,规划收入/支出,为总体的经营计划收集资料
To strictly adhere to the established operating expenses
严格遵循制定的营业费用标准
To fully understand and operate all MICROS functions and to process guest checks accurately
掌握如何使用操作系统,给客人提供准确的账单
Prepare annual budgets, business plans, projection of revenues / expenses, payroll control and training plans
准备年度预算,经营计划,收入/支出图表,工资总支出和培训计划
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。