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MAIN RESPONSIBILITIES主要职责
Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
根据凯宾斯基标准亲切有礼的迎候抵店客人,并且高效及时的运送客人的行李至房间,确保客人满意。Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
护送引领客人到房间。对于首次入住的客人,介绍饭店服务。在房间时向客人讲解房内设施,确保客人在入住期间舒适度。对于常客则可以在允许条件下进行友好的谈话。
Keep abreast on hotel products and services as well as on tourist and business traveling information that maybe of any interest to our guests.
了解饭店产品知识和保证服务质量,同时了解旅游和商务旅行信息,便于客人咨询Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.
高效有礼的处理所有客人的需求,需要时可以向有关的员工寻求协助,确保客人的满意,必要时做好跟进工作Collect luggage from guestrooms and keep them in a secure area until guest departure.
从客人房间中收集行李并将其寄存在安全的地方直到客人离店Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
在饭店大堂入口的可见区域内,当看到客人自行拿着行李时,主动提供协助Upon requests, store guest luggage into the luggage storage room. Handles all luggages with care.
当客人提出需求时,为客人寄存行李至行李房,并且小心放置每一件行李
Maintain cleanliness and tidiness of luggage storage room.
保持行李房干净整洁Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
其他职责由直属上级分配
Drivers are preferred
有驾照者优先考虑
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。