Maintain good relationship with clients, plan and manage sales calls according to account management procedures adhering with Kempinski standards on an annual, monthly, weekly and daily basis.
与客户保持密切的联系,依据客户管理程序及凯宾斯基的标准,计划并管理客户拜访。
Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through telesales or sales calls and participating in hotel sales blitz’s to develop new business and follow up.
参与销售活动,确定客户群,通过电话方式、上门拜访及酒店促销行动发展新客户并扩大。
Handles all catering/banquet inquiries and leads from potential clients which involves meetings, site inspections, menu tasting, negotiation and contract writing, attending promotional functions organized by the hotel and following up on business until it is secured before handing over to coordinators for follow-up.
接待所有客户有关宴会的咨询及要求,包括会议、参观酒店、试餐、谈判和签约,参加酒店组织的促销活动并跟进,直到获得生意。
Organizes VIP’s arrival, welcomes and provides them with assistance during their function according to Kempinski standards and in order to meet guest satisfaction.
根据凯宾斯基酒店标准欢迎、接待VIP客户,并在客户活动期间为其提供协助,以达到客户满意。
Check all arrangements of function prior to starting and introduce operational staff to organizers.
在宴会开始前检查所有的安排,并把服务人员向会议组织者介绍。
Plans, coordinates and supervises with the help of various departments the execution of all banquet functions to ensure clients’ specific requirements are adhered to and that the function runs smoothly and efficiently.
在各部门的帮助下安排、协调、监督所有宴会活动,确保客户的特定要求得以满足,确保宴会顺利、高效进行。
Entertains supporting and prospective clients in order to maintain or develop a long lasting business relationship.
宴请长期合作及目标客户,维护并加强客户关系,扩大业务量。
Keeps clear two-way communication between clients and hotel, ensuring clients are kept updated with latest developments in the hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
保持客户和酒店之间的双向交流,确保客户得到酒店更新资料,酒店高级管理层获得各公司最近动态、市场活动及趋势、顾客对酒店的信息反馈和竞争对手活动的资料。
Maintains updated records and sales call results, potentials, competitive information, past banquet history, etc.
保持相关资料的记录,如销售拜访结果、潜在客源、竞争者的信息、过去宴会的历史资料等。
Cooperate with all departments concerned to ensure that clients’ requirements are accurately communicated and satisfied.
与酒店相关部门合作,以保证客人的要求得到有效的沟通及满足。
Coordinate any activity which overlaps or concerns other departments with their respective department heads.
与有关部门主管通力合作。
Complies with Kempinski house rules and conduct codes as stated in the employee handbook as distributed at orientation.
遵守凯宾斯基饭店的各项规章制度及员工手册条款。
Maintain a clean and neat work area at all times.
保持工作区域干净、整洁。
Carry out other tasks as directed by the supervisors.
完成上级交待的其它任务。
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About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。