咨客 Hostess
2千-3千
停止招聘
发布于 2023-05-23
咨客 Hostess
2千-3千
银川 | 经验不限 | 大专 | 招1人
停止招聘
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职位描述

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

严格遵守酒店规章制度,如酒店的消防安全、食品卫生管理条例包括HACCP

The service team is well managed, having delegated the appropriate tasks to the team members.

合理的管理服务团队,恰当的授权团队成员任务

The sales are driven to the outlet’s full potential and that budget is adhered to.

以预算为导向,全力以赴拉动部门销售

A High quality of product and service is maintained in the outlet.

部门始终提供高质量的产品及服务

The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

以主人翁精神要求自己,时刻为部门带来生意

Responsible to Assistant Restaurant Manager/Restaurant Manager.

对部门副经理,经理负责

Responsible for Waiter/ Waitress

负责监管部门服务员

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

根据酒店及集团员工仪容仪表标准,正确着装并保持鞋子干净,佩戴工牌,始终保持高标准的个人形象及卫生

A courteous, professional and efficient service is provided at all times.

始终保持礼貌、专业及有效的服务

To greet and seat guests, and make sure that they receive prompt, courteous and efficient service.

欢迎客人并安排就座,向客人提供及时礼貌高效的服务

To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and capacity. 

将客人带至餐桌,平衡客流量,根据客座率和空桌位考虑客人对餐桌位置的特别要求

To bid farewell to guests upon their departure from the outlet and invite them to come again. 

客人离开时向客人道别,并邀请下次再来

Be knowledgeable of all services and products offered by the outlet

熟知部门服务及产品知识.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

熟知部门所销售的食品及酒水

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned.

熟知部门提供的促销项目

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

关注运营用品及设备,减少破损

Ensure that the place of work and surrounding area is kept clean and organized at all times.

确保工作及周围区域干净、有序

Successfully perform opening and closing procedures established for the assigned outlet

根据部门要求完成开关档工作

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

能够礼貌、有效处理客人投诉,并且及时反馈给主管

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

及时向部门主管汇报客户投诉,并确保跟进

Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

根据部门要求熟悉部门收银系统

Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准

Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

与部门及酒店员工保持良好关系

Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

积极参加员工大会、部门培训及酒店培训

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

承担部门负责人分配的主要及次要任务

Respond to any changes in the department as dictated by the hotel management.

响应酒店管理层对部门作出的相应调整

Assist in carrying out scheduled inventories of products and operating equipment.

协助部门盘点

Perform any other assigned reasonable duties and responsibilities as assigned.

按要求执行其他安排任务

Projecting at all times a positive and motivated attitude and exercise self-control.

时刻正面积极的态度投入工作中

Have a complete understanding of the monthly profit and loss statement of the department.

理解部门月度损益报表

Lead the service and act as a role model to the team.

在部门的服务及行动中起到带头作用

Ensure a flawless service to the highest standards and as required by the department and the hotel.

根据部门及酒店要求,始终保持高标准的服务

Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

全面理解部门理念,并且能够成为部门服务上的典范

Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.

在部门经理不在情况下,能够确保团队良好合作,组织部门会议

Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.

在部门经理/副经理不在情况下能够参加餐饮部每日例会

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

根据业务或酒店需要,其余未尽条款可适时增加

其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-熟练
计算机能力:良好
年龄要求:18-28岁
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公司地址
银川市金凤区北京中路160号银川凯宾斯基饭店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters  pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍     凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。
银川市金凤区北京中路160号银川凯宾斯基饭店
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