招聘酒店前台主管_上海富豪金丰酒店招聘信息-最佳东方

1. To be responsible for directing and supervising his subordinates to provide the best service towards guests and ensures the smooth and efficient operation works in Front Desk.

负责管理监督下属，为客人提供优质服务并确保前台工作有序进行。

2. To administer all daily operational matters relating to Front Desk.

管理所有与前台相关的日常工作事宜。

3. To assist the AM in promoting and maintaining good public relations in order to keep the prestigious image of the hotel.

协助大堂副理，提升并维持良好的公共关系以保持酒店的良好形象。

4. To establish a harmonious working relationship with other departments.

与其他部门建立和谐的工作关系。

5. To discuss and evaluate Front Desk staff performance, existing problems and areas of improvements with AM.

与大堂副理讨论并评估前台员工的工作表现，存在的问题和有待改进之处。

6. To conduct and implement training for new and current staff.

进行新老员工的培训。

7. To make appropriate room assignment for arriving guests, group, crew and guests with special requests.

为即将到店的客人，团队，旅行社及有特别需要的客人合理安排好房间。

8. To ensure all forms and stationery are sufficiently stocked at all times.

确保前台文具备品储备充足。

9. To ensure charges on guest folio are correctly presented to guests.

确保客人的找零当面点清。

10. To ensure FD operation is in accordance to the policy and procedure as set forth by management.

确保前台的操作与酒店管理层要求的操作流程相一致。

11. To recommend to superior on areas for improvement of FD and provide solutions continuously and consistently.

向上级建议前台需要改进之处并持续不断地提供解决方案。

12. To perform tasks as assigned by AM or superior.

完成大堂副理或上级安排的任务。

13. To train staff to work safely.

培训员工安全地工作。

14. To monitor and ensure a safe working environment.

管理并确保一个安全的工作环境。

15. To perform task assignment to Reception staff day to day operation.

完成每日前台的常规任务操作。

16. To approve for the room assignment and selection of upgrade.

选择并批准房间的安排和升级。

17. To review with Reception staff task completion on every shift end.

在每个班次的交接班前回顾并确保当班次任务的完成。

18. To brief guest request and special room arrangement in shift briefing.

在交接班简会上，向前台其他员工说明客人的需求和特殊房间的安排情况。

Special to Locality:

特殊职责：

1. To conduct reception meeting, agenda & minutes, follow up & report to AFOM. (RJH)

召开前台接待会议，写好议事日程和会议记录，跟进会议内容并向副前堂经理汇报。

2. To prepare Attendance Record. (RJH)

准备会议出席记录。

3. To prepare Transportation Allowance Record. (RJH)

准备车辆津贴记录。

要求：有酒店前台经验优先，英语良好

做五休二制，包吃包住

上海富豪金丰酒店坐落于上海最重要的商贸区之一的浦东金桥出口加工区，周边有众多全球500强企业。酒店有380间精美装修的客房，5层富豪行政楼层以及25间商务套房。每间客房空间宽敞明亮，集功能，舒适于一体，配备能够接收国际卫星节目的等离子电视机，高速因特网上网系统等，为您带来优雅，舒适的体验。适合长住商务旅客的小套间还准备了简易厨房和烹饪设备，尽享“家外之家”的入住体验。还拥有五间风格各异的餐厅和酒吧为宾客提供中、西、意式及国际美食佳肴。400平方米的无柱式富豪宴会厅和15间大小各异的会议室适合举办各种类型的会议及宴会。所有的场地均配备了高品质的音响视听设备和高速宽带上网接口。酒店服务：24小时客房送餐、商务中心、车辆租赁、免费擦鞋服务、礼宾服务、会议设施设备、咖啡厅、夜床服务、快速入住/退房服务、残疾人设施、外币兑换、健身中心、房内保险箱、健身俱乐部内按摩浴缸、干洗服务、酒廊/酒吧、无烟楼层、停车服务、保险箱、酒店轿车服务酒店地址：浦东新区金桥金港路318号。地铁9号线金桥站3号口出来800米左右富豪金丰酒店获奖荣誉-“2013-2014 The Best Business Hotel of China” by Golden Horse Award of ChinaHotel 2013 -2014 中国饭店金马奖 – 中国最佳商务酒店- 2013 Most Popularhotel in Shanghai by Oriental Morning Post非常之旅华语传媒旅行大奖 “ 2013年度上海地区最具人气酒店”- CtripBest Corporation 2013 Award”2013携程网年度最佳合作酒店- 2012 Best Mice& Conventition Hotel by Golden Horse Award of China Hotel2012中国饭店金马奖- 中国最佳会议会展酒店