岗位职责:
- 处理宾客的预订、入住、退房等业务,确保流程顺畅。
- 相互监督前台员工之间的服务态度和质量,提升宾客满意度。
- 及时解决宾客的投诉和问题,协调相关部门处理。
- 管理前台物资,确保充足且合理使用。
- 与其他部门保持良好沟通,协调工作。
- 严格执行酒店的各项规章制度。
Job Responsibilities:
- Handle guest booking, check-in, check-out and other business to ensure smooth process.
- Monitor the service attitude and quality between front desk staff to improve guest satisfaction.
- Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them.
- Manage front desk supplies to ensure adequate and proper use.
- Maintain good communication and coordination with other departments.
- Strictly enforce all hotel rules and regulations.
岗位要求:
良好的沟通能力具有国际性酒店同岗位工作经验1年以上
计算机能力良好
英语交流能力良好
Job Requirements:
Good communication skills more than 1 years working experience in international hotel in the same position
Good computer skills
Good communication skills in English
璞丽专享福利:
- 住宿非上海市户籍员工享有特殊补贴400元每月
- 住宿(二人一间)独立卫生间,免费提供无线网络及床上用品的使用
- 非上海市户籍享有每年一次往返程车费报销
- 享有补充商业医疗保险,可100%报销医保范围内门急诊费用
- 享有特殊班次补贴和各类促销奖励机制
- 享美味员餐、每月美食节、节日以及生日礼品卡
- 璞麗赞赏计划,有机会获得奖励积分,可换取多种多样的丰厚礼品。
- 享有免费年度体检
Exclusive Benefits at The PuLi Hotel & Spa:
- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.
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