招聘礼宾主管Concierge Supervisor_杭州洲际酒店招聘信息-最佳东方

Responsible for the efficient handling of guest luggage, adhering to proper check-in and check-out procedures, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main entrance. Promotes the desired work culture of winning ways of the InterContinental Hotels Group and the brand ethos.

负责高效的处理客人的行李，遵循入住登记和退房程序，指导和监督行李员，司机的工作，并检查和保持大厅和大堂入口处的整洁。协助各部门提升洲际酒店集团及其品牌的制胜之道的核心价值，促进企业文化的发展以及其品牌主张。

· Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual

根据洲际集团前厅指南，确保为入住和离店客人提供行李接收和递送和储存符合程序。

· Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, IHG Rewards Club Members, groups and meeting group movements.

全面了解每天到达和离店的客人，并特别关注重要客人，优悦会会员，团队和会议人员的行程。

· To work closely with Guest Relations Officer to ensure baggage for VIP’s, IHG Rewards Club Members are delivered promptly

和宾客关系主任保持密切联系以确保重要客人，优悦会会员的行李能够迅速递送。

· To assist the Doorman and supervise on traffic control along the driveway during peak hours

在繁忙时段协助门童管理车道的流量，

· Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.

主持每个班次的例会以确保员工按时到岗，接受到相关的指示，上岗前符合酒店对及仪容仪表的要求。同样在当班时保持良好状态。

· Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)

负责行李员，泊车员和门童的培训。

· Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas

确保所有的员工了解酒店的设施和周围的环境。

· Ensure that the surrounding areas at the lobby level and main entrance are clean

确保大堂周边环境和主要通道的整洁。

· Supervise the Parking Valets in handling guests’ vehicles properly

监督泊车员正确处理客人的车辆。

· Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery

订购报纸并与供应商协商早报的递送。监督行李员报纸的分发。

· Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly

确保所有的设备（行李车等）处于良好工作状态并做好记录。

· Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures

必须完整了解紧急疏散和消防程序并确保所有的行李员熟悉这些程序。

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