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· Manage the bar/lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.
· 管理酒店酒吧和咖啡厅的运营,确保已打造的酒水质量和宾客服务质量标准,以及部门收入和利润目标。
· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
· 为销售,饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难,客人意见和其它相关信息。
· 确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Requirements for special occasions are ready
o 特别活动的要求准备就绪
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service and guest comfort
o 酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring all staff are aware of their role in:
· 确保所有员工了解自己的职责高效的提供服务:
o Greeting and seating guests
o 迎宾并安排客人就坐
o Explaining and up-selling daily beverage specials
o 说明并推销每日的特价饮料
o Processing food orders accurately
o 准确的下食品单
o Using trays and tray jacks effectively
o 有效的利用托盘和托盘架
o Quickly taking food and beverage orders
o 快速的为客人写餐饮订单
o Ensuring payment methods are handled accurately
o 确保准确的处理付款方式
o Ensuring working areas are cleaned and re-set quickly
o 确保工作区快速的清洁和重新摆放整齐
o Ensuring the bar is clean
o 确保吧台干净
o Regularly cleaning ashtrays
o 定时清理烟灰缸
o Conversing with Guests in relation to the food and beverage products
o 与客人交谈有关的餐饮产品
· Carries out effective beverage service by ensuring:
· 通过确保以下内容高效的提供饮品服务:
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktails to guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
· 正确处理客人的投诉。
· Requisition bar items according to bar stocks
· 根据酒吧存货量领取酒吧物品。
· Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
· 为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
· 填写洒酒单并在每班结束后交给餐饮经理。
· Assist the Food and Beverage Manager to source and review outlet musicians
· 协助餐饮经理寻找和审评音乐师。
· Assist to promote the musicians
· 协助乐师的推广工作。
· Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
· 设计以增加收入,人数和利润为目的的酒吧宣传材料,然后由餐饮经理审批。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
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