job overview职位概述
· Responsible for supervising the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards.
· 在当班期间负责监督管事部的运营和清洁工作,确保餐饮物资达到高度卫生标准。
· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
· 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。
Duties and Responsibilities工作职责
· In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known
· 在经理缺席时负责交班说明,确保了解酒店的各项活动和运营要求。
· During the shift, oversees the preparation of kitchen equipment for use
· 在当班期间管理厨房设备使用前的准备工作。
· Supervises the receiving and storage of kitchen goods
· 负责接收和存储厨房物品的管理工作。
· Supervises the cleaning and storage of kitchen equipment
· 监督厨房设备的清洁和存放。
· Supervises the cleaning of the premises
· 监督厨房的清洁工作。
· Supervises the removal of waste
· 管理废品的清除。
· Supervises the handling of kitchen linen
· 监督厨房布巾的处理工作。
· Supervises the cleaning of an hygienic kitchen
· 监督厨房的卫生。
· Engages in and supervises the cleaning of kitchen and equipment
· 参与监督清洁厨房和设备的工作。
· Maintains high levels of personal hygiene for self and enforces hygiene standards for team
· 保持高度的个人卫生并在小组中执行卫生标准。
· Supervises all functions of the Stewarding operation to achieve the optimum departmental costs
· 监督管事部的各项职责,使部门成本控制到最低。
· Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation
· 监督管事部的各方面职责,使满意度达到最高水平。
· Establishes and maintains effective employee and inter-departmental working relationships
· 与员工和酒店其它部门建立并保持积极的工作关系。
· Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees.
· 协助管事部经理制定培训方案,按照洲际酒店集团的纲要制定培训材料,为管事部员工和餐饮部其它员工执行培训。
· Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies
· 协助管事部经理设定管事部的目标和制定策略,程序和规定。
· Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment
· 協助确定库存的最多和最少量,控制所有材料和设备的标准存货量。
· Supervises the counting of inventories in coordination with employees of the accounting division
· 与会计部门员工一起監督盘点库存。
· Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs
· 联系工程部员工安排预防性的维护维修。
· Works with Supervisor in manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Supervisor in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct Steward
直接 管事
Indirect NA
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· N.A.
· 无
Key Metrics –
主要绩效指标
· Completion of Assigned Tasks
· 完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
· N.A.
· 无
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Food service permit or valid health/food handler card as required by local government agency.
· 食品服务许可或当地政府规定的有效的卫生或健康上岗证。
· Problem solving, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力。
Qualifications –
学历
· Vocational Certificate in Food & Beverage Services or related field.
· 具有餐饮服务或相关领域的职业证书。
Experience –
经验
· 1 years related experience or an equivalent combination of education and experience.
1年相关经验或与此相当的教育和相关工作经验结合的背景。
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