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岗位职责
1.负责酒店前台的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。
2.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。
3.保持良好的客际关系,能独立有效地处理宾客投诉。
4.协助酒店与更高一级领导处理突发事件。
岗位要求
1.有同岗位工作经验2年以上。
2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。
3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4.有效贯彻、落实并完成部门制订的每月工作计划。
5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。
6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
Delta Hotels by Marriott Shanghai Baoshan is the only 5 star luxury hotel strategically located in the heart of Baoshan district, close to Baoyang pier and is the first Delta hotel opened in the Asia Pacific region. The classical European architecture and interior design of our hotel will quickly become the symbol of grandeur and elegance in north Shanghai.上海宝山德尔塔酒店坐落于宝山行政中心,临近宝杨路码头,是宝山地区唯一一家国际品牌五星级奢华酒店。融合了庄严典雅的室内设计和古典的欧洲建筑外形,酒店将成为北上海独一无二的标志性建筑。上海宝山德尔塔酒店是万豪集团旗下,在亚太区首家开业的德尔塔品牌酒店。The hotel offers 339 spaciously designed guest rooms, including 26 suite rooms. There are 8 different restaurants and bars, offering a wide variety of Food and Beverage options.酒店共拥有339间客房,其中包括26间套房。8个风格独特的餐厅及酒吧,中西合璧,汇聚特色美食。A comprehensive range of meeting venues covering a total area of 1200 square meters, including a 665 sq meter pillar-less grand ballroom with over 7 meter high ceilings along with 4 separate additional meeting rooms provide a wide range of flexibility in space for any type of meeting, special event, or wedding.酒店提供完善的宴会及会议设施,1200平方米的综合性场地,包括一个层高超过7米的无柱式大宴会厅,四个多功能会议室,灵活的空间布局,可满足不同规模的会议及宴会需求。We offer a variety of leisure entertainment choices, including an indoor swimming pool, fitness center, chess room, Kid’s corner and SPA to help make your stay even more enjoyable.酒店还提供完备的休闲娱乐设施,包括室内游泳池和健身中心,棋牌室,儿童天地和水疗,使您的休闲度假,商务旅行锦上添花。