• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 年度旅游
• 节日福利
• 员工生日礼物

1.   KEY RESPONSIBILITIES 主要职责 Job Summary – (Role Summary)
工作概述﹣(职位概述)
·         Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。
 
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·         Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划：
o       New Employee Orientation 新员工入职
o       Train the Trainer 培训培训师
o       Customer Service Training 宾客服务培训
o       Technical job specific training (through certification of departmental standards and procedures) 技术性职位的专门培训(部门规范程序证书)
o       Supervisory Skills Training 监督管理技能培训
o       Management Development 管理层发展
o       Fire, Life and Safety Training 消防和生命安全培训
o       Selling Skills   销售技巧
o    Employee retraining 员工再培训
·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展，确保实现培训目标。
·         Maintains all hotel training records 保存酒店全部的培训记录。
·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·         Attend departmental training session and critique performance
参加部门的培训课程，评估表现。
·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 
·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly 协助部门培训师准备和进行部门培训并进行评估。
·         Prepare and monitor training programs for: 制定和监督为以下人员提供的培训项目：
o   Management Trainees 管理培训生
o   Work Experience 实习生
o    Hotel School Trainees, etc 酒店学校实习生等
·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
与能够协助提供高级或专业培训的专业人士取得联系。
·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs  确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·         Produce monthly training reports for your Manager and the General Manager including:
为上级经理和总经理编制以下月度培训报告：
o  Internal Training Programs conducted:  完成的内部培训项目：
v   Who attended  参加人
v   Number of people attended 参加人数
v   Duration of training 培训时间
v   Who trained 培训师
v   Cost of delivery (including labor costs) 培训成本(包括人工成本)
v   Anticipated return on investment and/or training goal 预计的收益和培训目标
o  External training programs attended:参加的外部培训项目：
v   Who attended 参加人
v   Number of people attended 参加人数
v   Duration of training 培训时间
v   Who trained 培训师
v   Cost of delivery (including labor costs) 培训成本(包括人工成本)
v  Anticipated return on investment and/or training goal
预计的收获和培训目标
·         Liaise with other IHG Training Managers to share experiences and resources
与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·         Liaise with educational institutions conducting hospitality and training courses
同从事旅游服务和培训课程的教育机构保持联系。
·         Maintain current information and records of suppliers of training resources and materials
更新培训资源和资料供应商的信息和记录。
·         Delivers briefings of all internal programmes to executive management and department heads 为行政管理层和部门领导提供所有内部培训计划的介绍。
·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager  按照地区人力资源总监和总经理的指示为本地区的工作效力。
·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·        Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·         Regularly communicates with staff and maintains good relations
定期与员工交流思想，保持良好的员工关系。
·         Works with Superior  in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算

2.   REQUIRED QUALIFICATIONS 资格
Required Skills – 技能要求
·            Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·            Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
可能要求具有公司的培训证书，如360度反馈证书，GTC注册评审员，认可的评估中心评审专员
·            Proficient in the use of Microsoft Office  精通微软办公软件
·            Problem solving, analytical, reasoning, motivating, organizational and training abilities.
        具有解决问题，推理，号召，组织和培训能力
·            Good writing skills        良好的写作技能
3.   ACCOUNTABILITY  责任
Number of employees supervised – 管理的员工
Direct    Training Officer 直接       培训主任   
Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算
·         Department Budget 部门预算
·         Hotel Training Budget 酒店培训预算    
Key Metrics –  主要绩效指标
·           Departments Budget 部门预算
·           Employee Satisfaction Survey 员工满意度调查
·           Guest Satisfaction Survey 宾客满意度调查
Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣
·         Department Budget 部门预算
·         Matters pertaining to Training  & Development 与培训和发展相关的事宜
 4.   KEY RELATIONSHIPS 主要关系
Key Internal Relationships – 主要内部关系﹣
·         Hotel Executive Committee Members, Hotel Employees and Corporate Employees
酒店行政委员成员，酒店员工和公司员工
Key External Relationships – 主要外部关系﹣
·         Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。
任职要求




·大专、高等教育或以上学历，有一定的英语表达能力。
·有酒店培训工作经验者优先。

酒店管理方为洲际酒店集团 InterContinental Hotels Group PLC (IHG)，洲际是一个全球化的酒店集团，目前在全球 100 多个国家和地区经营和特许经营超6000家酒店。酒店投资方为上海夏阳湖投资管理有限公司，成立于2005年,注册资本 4.29 亿元，股东为上海国际集团资产管理有限公司。上海国际集团资产管理有限公司成立于1987年，注册资本 35 亿元，截止 至 2019 年 12 月，总资产 178 亿元人民币，涉及金融、地产、制造等行业的大中型私募股权项目。酒店拥有313间豪华舒适的客房及套房，其中包括13间专为亲子家庭打造的奇趣儿童主题房，可满足客人出差、休闲、会议等多种需求。青303中餐厅提供独具风味的本地传统菜肴以及精致粤菜，更有11间豪华包厢为您的家庭聚会，朋友小酌，商务宴请提供不二之选；自带户外花园的皇冠咖啡厅汇聚世界各地美味佳肴；大堂吧汇聚特色甜点及美酒精品；小憩行政酒廊，夏阳湖景观尽收眼底。酒店拥有1300平米宴会场地，共有12间会议室。配备视听系统及无线网络插口等高科技会务设备，极具特色的“专属会议管家”和“浪漫婚典”服务。酒店拥有健身房及恒温泳池等舒适的运动与休闲设施，更有室内桌球室、户外网球场，满足多种客户需求。还设有小动物园、室内及室外两个儿童乐园、自带园林式花园，为宾客提供天然、绿色休憩好去处。