招聘培训及发展经理/ Learning and Development Manager_杭州西子湖四季酒店招聘信息-最佳东方

The Four Seasons Hotel Hangzhou at West Lake is looking for Learning and Development Manager who share a passion for excellence and who infuse enthusiasm into everything they do.

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
Commitment to supportive teamwork and open communication
Responsibility for ongoing enhancement of their skills and performance
Recognition of personal accountability for their own actions and the outcomes of those actions
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests

SUMMARY 岗位概述：

Delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

ESSENTIAL FUNCTIONS主要职责：
1.Benchmark the learning function with Corporate Learning Success Levels regularly
2.Partner with Quality Assurance Manager to determine performance gaps and conduct learning needs analysis on the regular basis
3.Ensure all compulsory training programs are conducted according to corporate policy, include but not limited to:
- EMBARK (all components)
- ASPECT
- NEW MANAGER ORIENTATION
- DESIGNATED TRAINER
- COMPLIANCE TRAINING
4.Assist Director of P&C and Plan Committee in conducting leadership competency trainings.
5.Market the learning function’s programs and initiatives
6.Organize Manager in Training (MIT) Program selection and coordinate with PCs and department heads to ensure the program takes place as per the standards.
7.Partner with Quality Assurance Manager to coach and develop Designated Trainers (DT) in their role and responsibilities
8.Create and adhere to an annual budget for all training programs, initiatives, and learning resources
9.Prepare and produce monthly, quarterly and yearly training calendars that reflect performance gaps and learning needs
10.Responsible for external cross training coordination.

NON-ESSENTIAL FUNCTIONS其它职责：
1.Coordinate and organize programs facilitated by internal and external trainers
2.Assist in coordinating employee events
3.Assist in designing and implementing grooming standards

KNOWLEDGE AND SKILLS任职要求：

Education 教育水平：
University degree or equivalence

Experience 工作经验：
1.Minimum of 3 year work experience in learning & development function
2.Experienced in adult learning or a similar environment
3.Experienced in managing diverse cultures
4.Experience in hotel operation is preferred

Skills and Abilities 技能及能力：
1.Self-motivated with proven ability to deliver quality solutions within tight deadlines
2.Strong facilitation skills and ability to deliver programs and present to audience
3.Strong communication skills in English and Mandarin
4.Strong in project management and process management, analytical and strategic thinking/decision making
5.Detailed oriented, good execution and follow up

Join us and enjoy…
·An opportunity to build a life-long career with global potential and a real sense of pride in work well done
·Best-in-industry training
·Complimentary stays at Four Seasons properties (based on availability) with discounted meals
·Incentive bonus/ competitive salaries
·Employee service awards
·Annual employee party/ social and sporting events

Learn more about what it is like to work at Four Seasons – Visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.