招聘销售副总监/ Assistant Director of Sales_杭州西子湖四季酒店招聘信息-最佳东方

The Four Seasons Hotel Hangzhou at West Lake is looking for Assistant Director of Sales who share a passion for excellence and who infuse enthusiasm into everything they do.

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:

► Commitment to supportive teamwork and open communication

► Responsibility for ongoing enhancement of their skills and performance

► Recognition of personal accountability for their own actions and the outcomes of those actions

► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company

Join our team

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."

Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

SUMMARY 岗位概述

To uncover, prospect and sell group and individual business, in accordance with the objectives established in the Marketing Plan.

To monitor and motivate the sales activities and the sales team.

Contribute to the team goal is met.

To ensure that sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room.

To maximize sales in all hotel revenue areas.

To implement and support all FS sales and marketing MOS.

ESSENTIAL FUNCTIONS核心职责

People Leadership Skills

· The ability to train and guide sales department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc.

· The ability to perform all supervisory functions to effectively and efficiently manage the personnel assigned.

· The ability to identify and control work relationships, areas of accountability and performance of the personnel assigned.

· The ability to determine, in conjunction with the Director of Marketing, the standards of performance as a basis to review progress of personnel assigned.

· The ability to recommend salary adjustments, transfers, promotions and dismissals.

· The ability to ensure proper training of assigned personnel.

· The ability to foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.

· The ability to develop individuals for future advancement.

Maximizes Hotel Revenue

· The ability to direct sales activities of the hotel to achieve budgeted goals.

· The ability to monitor and identify current and future business trends to insure profitable sales in periods of low and high demand.

· The ability to negotiate and achieve maximum revenue/profit potential while satisfying client's needs.

· The ability to assume the responsibility for leading and directing the hotel's group and individual room sales activity.

· The ability to be proactive and creative in developing sales and marketing solutions.

Marketing

· The ability to assist in the development of the annual marketing plan.

· The ability to ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability.

· The ability to review market analysis and determine client needs, occupancy potential, rates desired, etc.

· The ability to supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.

· The ability to use and take advantage of company provided Marketing "Tools."

· The ability to analyze sales statistics against booked vs. consumed business.

Sales

· The ability to actively sell and manage his/her key accounts and territory as #1 priority.

· The ability to negotiate and confirm sales.

· The ability to achieve personal quota.

· The ability to lead by setting the example of utilizing approved methods of handling sales accounts.

· The ability to contact customers in-house to promote good will and foster additional business, repeat bookings or referrals to other Four Seasons Hotels & Resorts.

· The ability to demonstrate leadership through drive and effort in the area of sales territory development.

· The ability to foster good communication and work productively with all Worldwide Sales Offices.

· The ability to develop a program resulting in the achievement of annual departmental goals for leads sent to other Four Seasons Hotels & Resorts.

· The ability to insure that the sales staff sells all hotel products.

· The ability to enhance the hotel's community image and stay abreast of the competition, new developments and sales methods and techniques in the hotel industry to maximize sales and profitability.

Managing Sales Activity

· The ability to assist the Director of Marketing in establishing and directing the development of annual sales goals; ensures goals and incentive programs are fully understood and implemented in the hotel.

· The ability to direct the reporting and appraising of results against planned objectives;

· Coordinates sales staff activities; takes appropriate action to maximize sales and affect need periods.

· The ability to control data, availability, and rate on guest rooms and function space.

· The ability to establish group room night and average rate goals based on marketing plan and overall objectives.

· The ability to manage transient and group room commitments to ensure proper market mix.

· The ability to manage function space allocation for group and catering bookings based on established guidelines and procedures.

· The ability to review sales and catering work files to ascertain a proper exchange of information between hotel and client.

· The ability to support Sales Managers by participating in solving problems of guest room and function space conflicts, salvaging of accounts which have threatened cancellation.

· The ability to ensure communication of Sales Managers between other Department Heads is maintained to maximize the guest experience and hotel profitability.

· The ability to coordinate special sales activities, promotions, sales trips, trade shows, etc.

· The ability to keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate.

· The ability to perform all responsibilities in a timely and efficient manner, following established policy and projecting a favorable image of Four Seasons Hotels & Resorts to achieve objectives, public recognition and acceptance.

· The ability to coordinate and implement all sales department action plans.

· The ability to prepare reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities.

Internal Communications

· The ability to oversee the coordination of various department's activities related to booked business to ensure customer satisfaction and hotel profitability.

· The ability to conduct and/or attend meetings to maintain favorable working relationships among employees and to promote maximum morale, productivity and efficiency.

Hotel Systems

· The ability to utilize computerized operational systems (Delphi, FO system, etc...)

· The ability to understand, utilize and supervise the installation of automated sales and reservations systems.

· The ability to set up and implement or follow existing systems to ensure that sales programs achieve projected results.

Business Involvement

· The ability to assist in the preparation of the budget and ensure the department operates within cost constraints, i.e. direct selling costs, etc.

· The ability to be continuously be aware of current and forecasted financial/business performance.

· The ability to coordinate sales activities with other business activities and other divisions.

Generic Skills

· The ability to actively contribute names of qualified Sales and Marketing candidates to the Job Bank.

· The ability to be a sound analyzer and problem solver

· The ability to be a "do-er", implementer, and action taker

· The ability to develop and use good business acumen and be a good "business operator."

· The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service oriented.

· The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.

· The ability to be a Team Player.

· The ability to have interpersonal sensitivity.

· The ability to be a Public Ambassador for Four Seasons Hotels.

· The ability to respond properly in any hotel emergency or safety situation.

· The ability to perform other tasks or projects as assigned by hotel management and staff.

Join us and Enjoy…

► An opportunity to build a life-long career with global potential and a real sense of pride in work well done

► Best-in-industry training

► Complimentary stays at Four Seasons properties (based on availability) with discounted meals

► Incentive bonus/ competitive salaries

► Employee service awards

► Annual employee party/ social and sporting events

Learn more about what it is like to work at Four Seasons – Visit us:

Official Website: http://jobs.fourseasons.com/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Very East: http://job.veryeast.cn/784080

WeChat: 杭州四季HR

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.