招聘信息技术专员/ IT Specialist_杭州西子湖四季酒店招聘信息-最佳东方

The Four Seasons Hotel Hangzhou at West Lake is looking for IT Specialist who share a passion for excellence and who infuse enthusiasm into everything they do.

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:

- Commitment to supportive teamwork and open communication
- Responsibility for ongoing enhancement of their skills and performance
- Recognition of personal accountability for their own actions and the outcomes of those actions
- An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
- Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests

Join our team

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."

Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities:

Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty‐four (24) hours per day.
Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble‐shooting access problems and completion of on‐site documentation.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
Assist in the co‐ordination of new acquisitions and major projects as required.
Participate in property‐level, corporate‐initiated technology implementations as required.
Good knowledge and support for Desktop OS and applications including patches.
Provide direct guest support and quality support to function rooms and conference services.
Assist with administration of Lotus Notes, connection to global VPN and other communication tools.
Assist in the process of systems backup and recovery procedures.
Assist in management of third party vendors.
Assist with providing 24 / 7 support for mission critical systems.
Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi‐homing devices, etc).
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

Requirements:

Bachelor Degree in Computer Science and Technology, Software Engineering, or relevant majors
At least 2 years of relevant working experience in the luxury/hospitality segment
Good in both verbal and written English and Chinese

Join us and Enjoy…

- An opportunity to build a life-long career with global potential and a real sense of pride in work well done
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability) with discounted meals
- Incentive bonus/ competitive salaries
- Employee service awards
- Annual employee party/ social and sporting events

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.