招聘水疗中心宾客关系接待 SPA GRO_杭州西子湖四季酒店招聘信息-最佳东方

ESSENTIAL FUNCTIONS核心职责

· The ability to follow proper payroll and key procedures.

· The ability to verify the attendant staff is present.

· The ability to greet all guests who enter the Spa

· The ability to have a thorough understanding of every spa service including benefits, indications & contraindications

· The ability to organize and schedule all guest bookings.

· The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions

· The ability to read and update the daily log and communicate relevant information to the staff.

· The ability to operate the computer, copier, fax and credit card machines.

· The ability to produce all Spa reports as required by management.

· The ability to process outgoing mail.

· The ability to process all charges.

· The ability to set up and handle gift certificates.

· The ability to use guests name appropriately in all situations.

· The ability to copy and distribute materials.

· The ability to upsell treatments to guests when booking.

· The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area.

· The ability to be calm and patient when dealing with guests at all times.

· The ability to handle guest complaints and to notify spa management.

· The ability to Meet/Exceed retail and spa treatment targets.

· The ability to adhere to all Four Seasons Standards and to Meet/Exceed in all Standard Tests undertaken.

· The ability to provide assistance to guests about the retail merchandise.

· The ability to work as part of a team to ensure effective running of Spa department.

· The ability to utilize the telephones according to Four Seasons standards.

· The ability to respond properly in any resort emergency or safety situation.

· The ability to perform other tasks or projects as assigned by hotel management and staff.

OTHER其他

· To perform other tasks or responsibilities assigned by managers.

完成经理分配的其他任务和职责。

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.