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岗位职责:
1.确保员工清楚地认识到自己的职责并严格履行。 Ensure all associates are aware of role and responsibilities and operate within their guidelines. 2. 与同级员工团结合作,对员工进行对客服务、操作和沟通技巧的培训。
Work together with staff in the same level, train and retrain on proactive hospitality skills, technical skills and communication skills.
3.负责工作区域的清洁、卫生和有序。
Ensure that work area is always clean, neat and organized.
4. 配合酒店管理部门在紧急情况下采取行动。 Combined with hotel management, taking appropriate action in case of emergency.
5.负责正确使用登记程序、填写登记卡、房间分配、信用方针等。
Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
6.上岗前查看当天抵店客人信息,包括贵宾,团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门。
Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping,Room Service and other concerned departments.
7.负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票。
Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices.
8.负责团队抵店前的准备工作,确认团队总帐单以确保正确收款。
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
9.负责遵守饭店政策与服务程序,正确完成客人离店手续。
Responsible for correct check-out procedure following hotel’s policies and procedures.
任职资格:
1.大学及以上学历,酒店管理等相关专业
University and above,Graduation from Hotel Management related professional
2.至少两年以上前台工作经验
Min.2 years reception working experience required
3. 良好的英语能力
Good English language skill.
4. 良好的管理技能
Good supervisory skill.
5. 良好的沟通技巧
枣庄温德姆至尊酒店由鲁南(枣庄)经济开发投资有限公司全资兴建,委托美国温德姆酒店集团全权管理,是枣庄地区首家五星级高端国际联号酒店。美国温德姆酒店集团是全球最大、最多元化的酒店集团,2018年6月在纽交所上市(纽交所股票代码:NYSE WH),旗下8,900多家酒店,在全球6大洲,超过95个国家迅速发展,在大中华地区已拥有酒店1,575家。酒店坐落于山东省枣庄市薛城区黄河路,毗邻枣庄市政府,两座高耸入云的摩天大厦为枣庄地标性建筑群。 Wyndham Grand Zaozhuang Hotel is wholly owned by Lunan (Zaozhuang) Economic Development and Investment Co., LTD. Wyndham Grand Zaozhuang Hotel is fully managed by Wyndham Hotel Group. It is the first five-star high-end international hotel in Zaozhuang. Wyndham Hotels Group is the largest and most diversified hotel group in the world. It was listed on the New York Stock Exchange (NYSE WH) in June 2018. Wyndham Hotels Group has more than 8,900 hotels in more than 95 countries on 6 continents, and has 1,575 hotels in greater China.The hotel is located in Huanghe Road, Xuecheng District, Zaozhuang City, Shandong Province, adjacent to zaozhuang city government, two sky-high buildings for zaozhuang landmark buildings.