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岗位职责:
-按照到岗,仪容仪表符合要求,接受领导分派的工作。
-按“餐厅卫生标准及计划表”,完成本岗位的卫生工作。
-按照规格要求,布置餐厅和餐桌,摆台及补充各种,做好开餐前的准备。
-协助做好餐厅的服务准备工作,包括:
-清洁设备。
-分类和存储设备。
-保持玻璃器皿的清洁以备使用。
-保持餐具的清洁以备使用。
-保持瓷器的清洁以备使用。
-建立和保持良好的员工关系。
-参加班前会议,了解当日预订情况。
-按指定位置站立迎宾。
-为客人提供周到的优质服务。
-询问客人是否有安排菜肴,询问酒水及饮料,向客人主动、准确地推荐和介绍菜肴。
-根据订单逐项上茶、上酒水饮料、上菜。
-及时为客人上菜,以保证菜肴出品质量。
-按要求巡台,密切注意客人的需求,随时为客人提供服务,努力使客人满意。
-遇客人有疑难,主动为其解决。
-准确为客人结账。
-拉椅送客,检查有无客人遗留物品.
-做好餐后收尾工作
-征求和收集客人的饮食爱好,及时反馈餐厅经理,记录部门客史档案。
努力做好服务用品的维护,使用,和保养在保证水准的前提下,努力降低物品消耗。
Responsibilities:
- According to the arrival of the post, the grooming and instruments meet the requirements, and accept the work assigned by the leader.
- Complete the hygiene work of this position according to the "Restaurant Hygiene Standards and Schedule".
-According to the specifications, the restaurant and table are set up, set up and replenished, and prepared before the meal.
- Assist in preparing the restaurant's services, including:
-Cleaning equipment.
- Classification and storage devices.
-Keep the glassware clean for use.
-Keep the dishes clean for use.
-Keep porcelain clean for use.
-Establish and maintain good employee relationships.
- Attend a pre-class meeting to check on the availability of reservations on the day.
- Stand up and greet at the designated position.
- Attentive and excellent service to guests.
- Ask guests if they have any dishes to arrange, ask about drinks and beverages, and actively and accurately recommend and introduce dishes to guests.
-Serve tea, drinks, and dishes one by one according to the order.
-Serve to guests in a timely manner to ensure the quality of the dishes.
- Patrol the station as required, pay close attention to the needs of guests, provide services to guests at any time, and strive to make guests satisfied.
-In case of guests having problems, take the initiative to solve them.
- Accurate checkout for guests.
-Pull a chair to drop off guests and check for any items left behind by guests.
-Finish the meal
- Solicit and collect guests' eating preferences, timely feedback to restaurant managers, and record departmental customer history files.
Strive to do a good job in the maintenance, use, and maintenance of service supplies under the premise of ensuring the standard, and strive to reduce the consumption of goods.
岗位要求:
-良好的沟通能力。
-食品服务许可证或有效的健康或食品上岗证。
-具备基础的英语读写能力。
-初中及以上学历。
-拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。
Job Requirements:
- Good communication skills.
- Food service license or valid health or food induction certificate.
- Basic English literacy skills.
- Junior high school or above.
- Experience in food service and general knowledge of restaurant operations is preferred.
枣庄温德姆至尊酒店由鲁南(枣庄)经济开发投资有限公司全资兴建,委托美国温德姆酒店集团全权管理,是枣庄地区首家五星级高端国际联号酒店。美国温德姆酒店集团是全球最大、最多元化的酒店集团,2018年6月在纽交所上市(纽交所股票代码:NYSE WH),旗下8,900多家酒店,在全球6大洲,超过95个国家迅速发展,在大中华地区已拥有酒店1,575家。酒店坐落于山东省枣庄市薛城区黄河路,毗邻枣庄市政府,两座高耸入云的摩天大厦为枣庄地标性建筑群。 Wyndham Grand Zaozhuang Hotel is wholly owned by Lunan (Zaozhuang) Economic Development and Investment Co., LTD. Wyndham Grand Zaozhuang Hotel is fully managed by Wyndham Hotel Group. It is the first five-star high-end international hotel in Zaozhuang. Wyndham Hotels Group is the largest and most diversified hotel group in the world. It was listed on the New York Stock Exchange (NYSE WH) in June 2018. Wyndham Hotels Group has more than 8,900 hotels in more than 95 countries on 6 continents, and has 1,575 hotels in greater China.The hotel is located in Huanghe Road, Xuecheng District, Zaozhuang City, Shandong Province, adjacent to zaozhuang city government, two sky-high buildings for zaozhuang landmark buildings.