• 五险一金
• 带薪年假
• 员工生日礼物
• 包吃包住
• 节日礼物
• 技能培训

岗位职责：
-随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。  
-根据现有程序为抵达酒店的客人登记入住并安排客房。
-详细了解部门标准及程序。
-执行入住、退房和换房程序，确保根据酒店预订将各项数据输入酒店系统。
-维持现金流动，确保收到现金的准确性。
-为酒店客人提供个人支票和旅行支票兑现服务并协助客人进行外币兑换。
-了解会计政策及登记手续的更新。
-负责并帮助客人使用保险箱。
-了解酒店所有的促销政策，如季节性促销及温德姆奖赏计划。
-处理客人的投诉、查询和要求，若无法提供协助，则将问题反映至主管解决。
-熟悉其他的温德姆酒店及其地址，以便客人在登记卡上指出下一个目的地时，能为客人推销
-尽量让客人对所提供的服务满意，确保客人在离开时对酒店留下良好的印象。
-完成审计报告，为审计做准备。
-值夜班时，检查夜班报告以及预备早上的报告和客人抵达时所需的所有报告。
-了解预订程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预订系统了解可供房间资源。
-保持前厅工作区域的干净，及正常工作秩序。
-尽量为客人提供高标准服务，特别是温德姆奖赏计划会员及贵宾。
Responsibilities:
- Greet guests at all times with a friendly attitude, help guests and try to call them by their first names.  
- Check-in and arrange rooms for guests arriving at the hotel according to existing procedures.
- Learn more about departmental standards and procedures.
- Perform check-in, check-out and room change procedures to ensure that data is entered into the hotel system based on the hotel reservation.
-Maintain cash flow to ensure the accuracy of cash received.
-Personal cheque and traveller's cheque cashing service and assistance with currency exchange for hotel guests.
- Learn about updates on accounting policies and registration procedures.
-Responsible for and assisting guests with the use of the safety deposit box.
- Learn about all of the hotel's promotional policies, such as seasonal promotions and Wyndham Rewards.
- Handle guest complaints, enquiries and requests, and if assistance is not possible, report the problem to the supervisor for resolution.
- Familiarize yourself with other Wyndham hotels and their addresses so that you can market them to guests when they indicate their next destination on their registration card
- Try to make guests satisfied with the service provided and ensure that they leave a good impression of the hotel.
- Complete the audit report and prepare for the audit.
- When on night shift, check the night shift report as well as the report in preparation for the morning and all the reports required by the guest upon arrival.
- Understand the criteria for the booking process, including: the correct use of forms, how to read telegrams, e-mails, messages, how to know the available room resources through the reservation system.
-Keep the work area of the front office clean and in order.
- Try to provide guests with a high standard of service, especially Wyndham Rewards members and VIPs.
岗位要求：
-良好的沟通能力。
-良好的人际交往能力。
-熟练使用微软办公软件和前厅系统。
-英语流利。
-具备第二外语能力者优先。
-酒店管理、工商管理、英语或相关专业的高中学历或职业证书。
-1年宾客/客户服务经验或与此相当的教育和工作经验结合的背景。
Job Requirements:
- Good communication skills.
- Good interpersonal skills.
- Proficiency in Microsoft Office and front office systems.
- Fluent in English.
- Ability to converse in a second foreign language is preferred.
- High school diploma or vocational certificate in hotel management, business administration, English or related major.
-1 year of guest/customer service experience or a background combined with this equivalent education and work experience.

       枣庄温德姆至尊酒店由鲁南（枣庄）经济开发投资有限公司全资兴建，委托美国温德姆酒店集团全权管理,是枣庄地区首家五星级高端国际联号酒店。美国温德姆酒店集团是全球最大、最多元化的酒店集团，2018年6月在纽交所上市（纽交所股票代码：NYSE WH），旗下8,900多家酒店，在全球6大洲，超过95个国家迅速发展，在大中华地区已拥有酒店1,575家。酒店坐落于山东省枣庄市薛城区黄河路，毗邻枣庄市政府，两座高耸入云的摩天大厦为枣庄地标性建筑群。     Wyndham Grand Zaozhuang Hotel is wholly owned by Lunan (Zaozhuang) Economic Development and Investment Co., LTD. Wyndham Grand Zaozhuang Hotel is fully managed by Wyndham Hotel Group. It is the first five-star high-end international hotel in Zaozhuang. Wyndham Hotels Group is the largest and most diversified hotel group in the world. It was listed on the New York Stock Exchange (NYSE WH) in June 2018. Wyndham Hotels Group has more than 8,900 hotels in more than 95 countries on 6 continents, and has 1,575 hotels in greater China.The hotel is located in Huanghe Road, Xuecheng District, Zaozhuang City, Shandong Province, adjacent to zaozhuang city government, two sky-high buildings for zaozhuang landmark buildings.