岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
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The Hotel is located in Lvxin Ecological Zone, Taizhou City, Zhejiang Province. It is adjacent to the north of Jiangshan Avenue, the scenic Dayue Mountain in the north, Jingma Reservoir in the south, Overlooking Lion Mountain in the Distance and Bordering on Taizhou Botanical Garden with Dense Vegetation and Superior Landscape Resources.The Total construction area of the Hotel is About 121000m². The total land area is about 54000 m² ; The green space rate is about 18% and The total investment is about 1.23 Billion Yuan.Hotel Guest Rooms: 510 Ramada Hotel Guest Rooms; 116 Guest Rooms in Wyndham Hotel, With a Total of 626 Guest Rooms.Banquet Center: two 1500㎡ pillarless Banquet Halls and one 500㎡ pillarless Banquet Hall.Conference Center: One Theater Lecture hall With an Area of about 2500㎡ and 4 Multi-functional Conference Rooms.Supporting Facilities: Lobby Bar, All Day Dining, Chinese Dining, Executive Lounge.Entertainment Facilities: SPA, Health Center, Indoor Heated Swimming Pool, Coffee Bar, Book Bar, Children's Entertainment Area, Shop, etc.Number of Parking Lots: 104 Ground Parking lots and 364 Underground Garages. 468 Parking Spaces in Total.项目位于浙江省台州市绿心生态区,一江山大道北侧,北靠风景秀丽的大岳山,南临井马水库,远眺狮子山,毗邻台州植物园,植被茂密,景观资源优越。项目总建筑面积约121000m²,用地总面积约54000㎡,约81亩;绿地率约18%,总投资约12.3亿元。 酒店客房:华美达酒店客房510间; 温德姆酒店客房116间,总计客房数626间。宴会中心:约1500㎡无柱宴会大厅2个,约500㎡无柱宴会厅1个。会议中心:约2500㎡剧院型报告厅1个, 多功能会议室4个。配套设施:大堂吧,全日制餐厅,中餐包房,行政酒廊。娱乐设施:SPA,健身中心,室内恒温游泳池,咖啡吧,书吧,儿童娱乐区,精品店等。车位数量:地面停车场104辆,地下车库364辆。共计停车位468辆。