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【岗位职责】
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理总台工作中的差错,处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
【岗位要求】
1、大专以上学历,有同岗位工作经验1年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Autograph Collection Hotels傲途格精选酒店 Exactly like nothing else“全然 ▪ 无双” 做为万豪国际旗下“臻选典藏”系列中年轻品牌,傲途格精选酒店从别具一格到卓著豪华,雅致设计为您带来非凡体验。傲途格精选酒店倡导原创,追求个性,每间“全然 ▪ 无双”的傲途格精选酒店均质量卓越、特立独行,打造超群的体验,体现着创办人别具特色的个人愿景。 Autograph Collection Hotels celebrates individuality by curating one-of-a-kind travel experiences at over 200 upper- upscale to luxury lifestyle hotels found in the world’s most desirable destinations. Exactly like nothing else, Autograph Collection properties are hand-selected for their rich character and uncommon details. At Autograph Collection, we celebrate individuality and stand against “one-size-fits all.” Hotels are selected that offer unique perspectives on design, craft and hospitality. To deliver on-branded hotels, Autograph Collection hotels are tasked to exemplify and bring to life four distinct brand principles Product of Vision, Heartfelt Design, Dedication to Craft and a Sense of Place. For travelers who approach life like a Master Class, Autograph Collection Hotels delivers rich moments, exactly like nothing else, that leave a lasting imprint; targeting a consumer that seeks unique travel experiences to add to their personal narrative.