【岗位职责】
1、实施工作标准和服务程序,督促员工严格履行其岗位职责。
2、根据营业情况,对服务员进行工作任务分配,确保提供优质服务。
3、与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。
4、了解客情,亲自为重要宾客服务。
5、处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。
6、定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。
【岗位要求】
1、同岗位工作经验1年以上;
2、性别不限,工作认真负责,有一定的组织和管理能力,具有熟练的餐饮服务技能;
3、掌握各种酒水知识及服务礼仪,有一定英语对话能力。
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