【岗位职责】
1、 确保员工清楚地认识到自己的职责并严格履行;
2、与同级员工团结合作,对员工进行对客服务、操作和沟通技巧的培训。
3、专业、及时、合理地跟进客人的需求;
4、 负责保证有关客人或运营事宜都反馈至客人意见中心区,并记入客人历史数据库;
5、监督部门工作标准和程序手册中列出的各项规范的贯彻执行;
6、监督客用设施和服务的标准;
7、监督全日餐厅的出品和服务情况;
8、负责员工的技能技巧及产品知识培训;
9、组织本部门与全日餐厅厨房紧密合作,共同制定和执行餐厅促销计划,以完成各项指标;
10、熟悉职业保健、安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。
【岗位要求】
1、同岗位工作经验1年以上;
2、性别不限,工作认真负责,并有一定的管理水平和经营理念;
3、掌握各种酒水知识及服务礼仪,有一定英语对话能力。
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