岗位职责
1、根据各岗位要求欢迎、帮助、欢送客人,帮助提供景点信息,做内部推荐,为客人带路。
2、了解旅游和商务的相关信息,熟悉公司产品和服务,掌握宾客接待礼仪。
3、熟悉景点内的接待流程、各项功能以及公司特别活动并给与宣传。
4、提供客人满意的服务并保证服务质量。
5、以友好高效的方式处理客人的投诉,若有需要为相关人员提供指引,以保证客人满意。
6、参加公司及内部组织的培训课程。
岗位要求
1、形象气质佳,女身高165cm以上,男身高180cm以上,品格端正;
2、良好的沟通技巧及表述能力,良好的服务、团队意识及协助;
3、具备一定基础的英语沟通能力或其它语种沟通能力;
4、有品牌酒店前厅工作经验者优先考虑。
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