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岗位职责
1、为宾客提供专业,友好,高效,热情的电话叫早服务;
2、负责及时准确的将宾客的留言输入系统中;
3、确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;
4、确保所有电话的转接是按专业标准,并且有礼貌;
5、熟知酒店所能提供给宾客和来访者的服务和设施;
6、了解酒店的餐厅及营业时间和经营范围。
岗位要求
1、大专及以上学历;
2、口齿清楚,音质优美,反应敏捷;具有良好英文沟通能力;
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