岗位职责
1.全面负责楼层工作,督导员工为客人提供入住、就餐、商务、离店等全程服务。
2.全面管理楼层的服务工作,做好部门培训和考核工作。
3.检查员工仪容仪表、礼节礼貌,严格考勤。严格执行服务程序与规范。
4.掌握贵宾楼层的房态,宾客的情况和必要的信息,迎接并送行每一位VIP客人,反馈客人意见与建议。
5.与相关部联系并协调工作,确保服务的快捷与效率。
6.及时阅读并处理客人与客房楼层之间的信函;发现问题及时向房务总监报告,及时得到妥善处理。
7.保证客房的清洁水平。
8.督导做好客史档案工作。
9.了解饭店业行政接待情况,不断完善服务品质与项目。
10.了解员工动态,调动员工积极性。
11.阅读并填写交接班日记。
12.定期总结工作,分析各种数据并上报。
13.完成上级交办的其它工作。
14.遵守国家法律和饭店规章制度。
岗位要求
1、大专毕业学历或同等以上。
2、有3年以上同星级客房管理工作经验。
3、熟悉客房部专业知识,熟练使用电脑,具备使用客房专业英语的沟通和工作能力。
4、掌握熟悉客房管理、服务流程和质量标准。
5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
千禧国敦酒店集团是一个富有活力的国际酒店集团,于英国伦敦上市,在全世界19个国家和地区持有、管理及运营超过120家酒店,拥有豪华千禧酒店、千禧酒店、国敦酒店、Studio M及君门酒店等主要酒店品牌。Millennium & Copthorne Hotels Group is a dynamic, global hotel company which is listed in London, Britain. The group owns and operates more than 120 hotels in 19 countries and districts, ranking it among the largest owned and managed hotel groups in the world. Millennium Hotels and Resorts comprises of distinct brands-Grand Millennium Hotels, Millennium Hotels, Copthorne Hotels, Studio M and Kingsgate Hotels and Resorts.温州嘉美湖千禧度假酒店坐落于国家级3A景区-嘉南美地养生度假区,毗邻国家级5A景区刘伯温故里景区和天顶湖。酒店整体以时尚轻奢风为主,是长三角地区的一个集亲子、休闲、避暑、研学、旅拍、疗养为一体的度假胜地。Millennium Resort Wenzhou is located at the national 3A scenic area-Canaan Villa Summer Resort Health Paradise, adjacent to the national 5A scenic spot Liu Bowen's Hometown and Tianding Lake. The hotel is 40 meters in height with 12 floors above ground and 1 floor underground. The total construction area is about 28,850 square meters, covering an area of 4,000 square meters. With a total investment of RMB 250 million in Yangtze River Delta region, the hotel is focusing on fashionable and mild luxurious style which integrates variable activities, such as family, leisure, summering, research, trip shoot and healing.酒店设有205间奢华优雅的客房,临窗而立可远眺群山,欣赏无边美景;全套先进的会议服务设施,设备齐全的健身中心,视野宽阔的无边泳池及室内温泉,还有千万级豪华游艇。另外,宾客还可以在优雅恬静的氛围中品尝来自世界各地的珍馐美食。The hotel features 205 luxury rooms. Guests could appreciate the beauty of the scene through the windows over looking hills and mountains. The hotel is fully equipped and advanced meeting facilities, fitness center, wide-field infinity swimming pool, indoor hot spring and luxurious yacht which values tens of millions. Besides, guest can taste delicacies from all around the world in tranquil environment.