【岗位职责】
1、负责客房部日常运营管理,监督客房清洁、布草更换、物品补充等工作,确保客房服务符合酒店标准。
2、制定并执行客房服务流程及标准,定期检查客房卫生、设施设备状况,及时处理问题并跟进整改。
3、培训、指导及考核客房服务员,提升团队专业技能与服务意识,确保高效完成工作任务。
4、协调与前厅、工程、安保等部门的沟通协作,保障客房服务与其他部门无缝衔接。
5、处理客人投诉及特殊需求,提供个性化服务,提升客户满意度。
6、参与排班计划,合理安排员工工作,确保各时段人力充足。
【岗位要求】
1、1年以上客房服务经验
2、熟悉客房部工作流程及标准,掌握清洁剂、设备使用及保养知识,具备较强的现场管理能力。
3、具备良好的沟通协调能力与团队领导力,能有效激励员工并处理突发问题。
4、工作细致严谨,责任心强,能承受高强度工作压力,适应倒班制度。
5、有办公软件基础优先。
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千禧国敦酒店集团是一个富有活力的国际酒店集团,于英国伦敦上市,在全世界19个国家和地区持有、管理及运营超过120家酒店,拥有豪华千禧酒店、千禧酒店、国敦酒店、Studio M及君门酒店等主要酒店品牌。Millennium & Copthorne Hotels Group is a dynamic, global hotel company which is listed in London, Britain. The group owns and operates more than 120 hotels in 19 countries and districts, ranking it among the largest owned and managed hotel groups in the world. Millennium Hotels and Resorts comprises of distinct brands-Grand Millennium Hotels, Millennium Hotels, Copthorne Hotels, Studio M and Kingsgate Hotels and Resorts.温州嘉美湖千禧度假酒店坐落于国家级3A景区-嘉南美地养生度假区,毗邻国家级5A景区刘伯温故里景区和天顶湖。酒店整体以时尚轻奢风为主,是长三角地区的一个集亲子、休闲、避暑、研学、旅拍、疗养为一体的度假胜地。Millennium Resort Wenzhou is located at the national 3A scenic area-Canaan Villa Summer Resort Health Paradise, adjacent to the national 5A scenic spot Liu Bowen's Hometown and Tianding Lake. The hotel is 40 meters in height with 12 floors above ground and 1 floor underground. The total construction area is about 28,850 square meters, covering an area of 4,000 square meters. With a total investment of RMB 250 million in Yangtze River Delta region, the hotel is focusing on fashionable and mild luxurious style which integrates variable activities, such as family, leisure, summering, research, trip shoot and healing.酒店设有205间奢华优雅的客房,临窗而立可远眺群山,欣赏无边美景;全套先进的会议服务设施,设备齐全的健身中心,视野宽阔的无边泳池及室内温泉,还有千万级豪华游艇。另外,宾客还可以在优雅恬静的氛围中品尝来自世界各地的珍馐美食。The hotel features 205 luxury rooms. Guests could appreciate the beauty of the scene through the windows over looking hills and mountains. The hotel is fully equipped and advanced meeting facilities, fitness center, wide-field infinity swimming pool, indoor hot spring and luxurious yacht which values tens of millions. Besides, guest can taste delicacies from all around the world in tranquil environment.