招聘前台接待_云丘山诺富特酒店招聘信息-最佳东方

岗位职责
1、查看交班记录，了解上一班的移交事项，并负责处理；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练总台各项专业业务和技能，搞好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务；
6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房钥匙的管理和发放工作并严格遵守验证制度；
8、制作有关报表，为其它部门提供准确的接待信息。

岗位要求
1、大专以上文化程度，流利的英语口语；
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

山西云丘山诺富特酒店是法国雅高酒店管理集团旗下的“诺富特”品牌，由山西省5A级旅游景区云丘山旅游开发有限责任公司投资兴建，景区占地面积210平方公里，目前累计投资已超20亿，打造旅游观光、康养休闲、民俗体验、文化交流于一体的综合性旅游度假区。酒店位于临汾市云丘山景区内，整体设计打造人与自然和谐共生的美妙意境，临峰而居宾客可近距离感受青黛连绵的俊朗与秀逸，晨钟郎朗悦享山间古寺的香火洗礼，漫步山林探索千年古村落的历史底蕴。酒店拥有153间集舒适与功能性于一体的豪华客房与套房，配备诺富特品牌标准床品配置，现代化设计及高级室内配套设施，餐饮配备ADD餐厅、大堂吧、星空吧等，选用国际酒店知名厨师团队，打造独具特色的饕餮美食。酒店配备功能性会议室，可提供宽频高速上网接口、无线网络、超大屏LED显示屏投屏设备及会议辅助设备。Novotel Shanxi Yunqiu mountain is a "Novotel" brand under Accor hotel management group. It is invested and built by Yunqiu Mountain Tourism Development Co., Ltd., a 5A scenic spot in Shanxi Province. The scenic spot covers an area of 210 square kilometers. At present, the cumulative investment has exceeded 2billion, creating a comprehensive tourism resort integrating tourism and sightseeing, health and leisure, folk custom experience and cultural exchange.The hotel is located in the Yunqiu mountain scenic area of Linfen City. The overall design creates a wonderful artistic conception of the harmonious coexistence between man and nature. Living near the peak, guests can feel the continuous handsome and beautiful elegance of indigo naturalis at a close distance, enjoy the incense baptism of the ancient temple in the mountains, walk through the mountains and explore the historical heritage of the millennium old village. The hotel has 153 luxury rooms and Suites integrating comfort and functionality, equipped with Novotel brand standard bedding configuration, modern design and advanced indoor supporting facilities. The catering is equipped with add restaurant, lobby bar, starry sky bar, etc. the famous chef team of the international hotel is selected to create unique delicious food.The hotel is equipped with a functional conference room, which can provide broadband high-speed Internet access interface, wireless network, large LED screen projection equipment and conference auxiliary equipment.